Insurance Advisor - HSBC (Makassar)

AXA; Makassar; On-site; IDR 30.000 - 60.000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance Bancassurance growth through effective coordination and relationship management with bank partners. This role involves preparing detailed production reports, ensuring compliance with regulatory standards, and delivering exceptional customer service aligned with the company's core values. The ideal candidate will possess strong analytical and problem-solving skills, along with a commitment to customer service excellence. Join this dynamic team and contribute to the growth of innovative insurance solutions in a supportive and collaborative environment.

Qualifications

• Minimum of 2+ years’ experience in an insurance company.
• Strong communication and facilitation skills.

Responsibilities

• Coordinate relationships with Branch Managers for Bancassurance growth.
• Prepare production reports regularly.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Team Leadership

Customer Service Excellence

Education

Diploma III or Bachelor's degree

Tools

Marketing Media

Job description

Job Responsibilities:

1. Coordinate and maintain good relationships with Branch Managers or Relation Managers of the banks allocated to support performance and Bancassurance growth.
2. Prepare production reports on a daily, weekly, and monthly basis.
3. Coordinate with the Claims Team for claims settlements.
4. Perform Customer Centricity by being attentive, reliable, and available to customers, in line with current AXA pillars.
5. Ensure compliance by meeting regulatory requirements, policies, and procedures.

Minimum Qualifications:

1. Completion of a minimum of Diploma III or a Bachelor's degree in any discipline.
2. Minimum of 2+ years’ experience in the current position within an insurance company.
3. Excellent communication and group facilitation skills, with the ability to write and deliver training courses and materials.
4. Good analytical and problem-solving skills, creative, innovative, and committed to Customer Service Excellence.
5. Strong team leadership and time management skills.
6. Good knowledge of general insurance products (retail and commercial business).
7. High level of integrity and dependability, with a strong sense of urgency and results orientation.
8. Proficiency in marketing media and technologies.
9. Good command of English.