Information System Assistant Manager - Park Hyatt Jakarta

Hyatt Hotels Corporation; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A luxury hotel chain is seeking an IT Support Staff in Jakarta, Indonesia. The role involves assisting with the hotel's I.S system, ensuring data backups, and coordinating repairs. The ideal candidate has a Bachelor’s in Computer Studies and at least 1 year of experience in a 5-star hotel. Strong Microsoft product knowledge and good English communication skills are essential. This position offers a chance to be part of a dynamic team in a prestigious hotel environment.

Qualifications

• Indonesian nationality with relevant education.
• Minimum 1 year experience in a similar position.
• Ability to work with tight deadlines.

Responsibilities

• Assist users in operation of hotel’s I.S system and PCs.
• Coordinate timely repair of faulty systems.
• Establish backup procedures for data.

Skills

Microsoft products knowledge

Understanding of wired and wireless networks

Good communication skills

Written and spoken English

Education

Bachelor’s Degree in Computer Studies, Information System/Engineering/Management

Tools

Opera PMS

Shiji Infrasys

Oracle Symphony

Job description

Overview

To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other department/areas if required, in order to meet business demands and guest service needs.

Assists authorized user in relation to operation of the hotel’s I.S system hardware, various modules and supporting personal computers.

Coordinates timely repair and returns to service providers any faulty systems or items of equipment.

Assists to establish and implement procedures to ensure backup data in any I.S System.

Coordinates the timely handling of any software fault reports or enhancement requests.

Assists to set up emergency procedures to continue the operation of the hotel in the event of system failure.

Provides technical assistance to internal and external audit employee.

Assists the IS manager to work Operational Departments to set up and maintain clean relevant database for management purpose.

Assist the IS manager to Conduct audit of hotel compliance as required for IT related.

Assist the IS Manager to Conduct Annual Training of PCI Compliance and GDPR to all hotel associates.

Responsibilities

• To be flexible in job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other department/areas if required, to meet business demands and guest service needs.
• Assist authorized users in relation to operation of the hotel’s I.S system hardware, modules and supporting personal computers.
• Coordinate timely repair and return to service providers for faulty systems or equipment.
• Establish and implement procedures to ensure backup data in any I.S System.
• Coordinate timely handling of software fault reports or enhancement requests.
• Set up emergency procedures to continue hotel operations in case of system failure.
• Provide technical assistance to internal and external audit staff.
• Assist the IS manager to work with Operational Departments to maintain clean, relevant databases for management purposes.
• Assist the IS manager to conduct IT-related hotel compliance audits.
• Assist the IS Manager to conduct annual PCI Compliance and GDPR training for all hotel associates.

Qualifications

• Indonesian Nationality with education background in Bachelor’s Degree in Computer Studies, Information System/Engineering/Management, or equivalent
• Minimum 1 year of experience in a similar position in a 5-star international hotel chain
• Previous experience in a Luxury Hotel or international experience is advantageous
• Strong knowledge in Microsoft products (Windows 11, Windows Server, Microsoft Office)
• Understanding of wired and wireless networks
• Experience in Opera PMS/Shiji Infrasys/Oracle Symphony is a plus
• Responsible, positive attitude, and able to work with tight deadlines
• Good command of written and spoken English
• Good communication and interpersonal skills with a strong service-oriented mindset

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