Hilton Garden Inn Bali Nusa Dua - Outlet Manager

Hilton Worldwide, Inc.; Benoa; On-site; USD 6.000 - 9.000; Full time

Job summary

Hilton Garden Inn Bali Nusa Dua is seeking an Outlet Manager responsible for strategic management of the restaurant. The role emphasizes maintaining high service standards, guest satisfaction, and effective team management, requiring strong leadership skills and 2-4 years of experience in a managerial capacity. Join a leading global hospitality brand committed to exceptional guest experiences.

Qualifications

• 2-4 years managerial experience in a 4- or 5-star hotel.
• Familiarity with computer systems.
• Excellent communication skills in English.

Responsibilities

• Maintain high customer service standards focusing on guest satisfaction.
• Resolve guest issues proactively and train team members.
• Drive revenue through effective sales promotions and cost control.

Skills

Leadership

Customer-focused

Attention to detail

Flexibility

Interpersonal skills

Job description

Job Description

Job Number:

Hilton Garden Inn Bali Nusa Dua - Outlet Manager (HOT0BFK5)

Work Locations

Hilton Garden Inn Bali Nusa Dua, Jl. Pratama No.57A, Benoa, Kec. Kuta Sel., Kabupaten Badung, Bali 80361

Hilton offers numerous opportunities across over 100 countries, with thousands of hotels. We strive to delight guests with exceptional experiences, supported by a diverse family of brands including Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and others.

The Outlet Manager is responsible for the strategic management of the restaurant, aligning with Hilton policies and procedures.

What will I be doing?

As the Outlet Manager, your responsibilities include:

• Maintaining high customer service standards with a focus on guest satisfaction.
• Resolving issues proactively and communicating effectively with guests and colleagues.
• Enhancing operational and environmental procedures within the hotel.
• Promoting Hilton's services and facilities to guests and suppliers.
• Ensuring safety standards are upheld for yourself and others.
• Creating an environment focused on delivering exceptional customer service.
• Seeking feedback from customers and team members to improve service quality.
• Handling customer complaints professionally with follow-up actions.
• Responding promptly to customer requests and queries, assisting on the floor during meal periods.
• Proactively assisting guests and training team members to anticipate guest needs.
• Ensuring service delivery standards are consistently met.
• Training and assessing team members on departmental standards.
• Monitoring standards through regular reviews and implementing improvements.
• Planning, organizing, and controlling daily operations.
• Preparing staff rosters considering business needs and external factors.
• Collaborating with other departments to maximize restaurant and group business.
• Delegating duties and understanding implications across departments.
• Managing resources efficiently and participating in service duties as needed.
• Coordinating with Engineering and Housekeeping to maintain cleanliness and procedures.
• Conducting shift reviews, handovers, and briefings.
• Maintaining technical knowledge and communication with the kitchen team.
• Participating in menu planning and promotional activities.
• Aligning departmental goals with hotel objectives and communicating these to the team.
• Driving revenue through sales promotions and team incentives.
• Supervising financial performance and analyzing variances.
• Forecasting revenues and costs, and controlling expenses.
• Participating in recruitment, training, and development of staff.
• Ensuring health, safety, and hygiene standards are met, including relevant legislation and training.
• Performing other duties as assigned, with flexibility to adapt to changing needs.

What are we looking for?

Ideal candidates will have:

• 2-4 years managerial experience in a 4- or 5-star hotel.
• Familiarity with computer systems.
• Motivation, enthusiasm, and a willingness to learn.
• Flexibility and positive response to change.
• Strong leadership and people management skills.
• Customer-focused approach with high service standards.
• Knowledge of service, cost control, beverage menus, maintenance, and merchandising.
• Excellent interpersonal skills and attention to detail.
• Proficiency in English, both verbal and written.
• Ability to work under pressure during busy periods.
• Outgoing personality and willingness to work long hours.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company committed to providing exceptional guest experiences. Our team members are at the heart of our success, creating remarkable hospitality experiences worldwide every day.