Hilton Bali Resort - Assistant Housekeeping Manager

Hilton Worldwide, Inc.; Benoa; On-site; IDR 499.334.000 - 665.779.000; Full time

Job summary

A global hospitality company in Bali is seeking an Assistant Housekeeping Manager to oversee housekeeping operations and develop team performance. The ideal candidate will have significant management experience in the hotel sector and demonstrate strong leadership and communication skills. Join us to deliver exceptional service and guest experiences in a vibrant resort environment.

Benefits

Career development

Team Member discounts

Qualifications

• Experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
• High level of commercial awareness and cost control capabilities.
• Knowledge of Workplace, Health, Safety and Hygiene is essential.

Responsibilities

• Assist with overseeing Housekeeping operations.
• Monitor standards and perform routine inspections of all housekeeping areas.
• Ensure consistently high operating standards in every area of housekeeping.

Skills

Housekeeping/laundry experience

Excellent leadership

Interpersonal skills

Communication skills

Customer service

Flexibility

Education

High school certificate or equivalent

Tools

Microsoft Office

Property Management Systems

Job description

Overview

Hilton Bali Resort - Assistant Housekeeping Manager (HOT0BXNC)

Work Location: Hilton Bali Resort, Jalan Raya Nusa Dua Selatan, Bali 80361, Indonesia

An Assistant Housekeeping Manager will support all Housekeeping operations including the development of the team members within the group to provide an exceptional experience for our guests.

What will I be doing?

As an Assistant Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/PA operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Assist other departments wherever necessary

What are we looking for?

An Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!