HEAD OF DEPARTMENT - CUSTOMS CLEARANCE & VALUE ADDED SERVICE

DHL Global Forwarding; Banten; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A global logistics company based in Indonesia is seeking a seasoned professional to lead and manage Value-Added Services, customs brokerage, and multi-modal logistics. The ideal candidate will have a Bachelor’s degree, with a Master's preferred, and at least 10 years of relevant experience, including 5 years in management roles. Proficiency in English and strong computer skills are essential. This role involves strategy definition, compliance management, and budget supervision, ensuring operational excellence in a dynamic environment.

Qualifications

• Minimum 10 years of relevant work experience, with at least 5 years at management level.
• Clean criminal record and adherence to ethical standards.

Responsibilities

• Lead and manage Value-Added Services in the country.
• Define VAS product portfolio and determine pricing level.
• Direct the improvement of products and development of new products.
• Supervise/control VAS consolidated budget.
• Ensure compliance with applicable law and internal guidelines.

Skills

Proficiency in English

Computer literacy

Technical competencies

Education

Bachelor's degree in relevant field

Master's degree

Job description

Objectives

• Manage and develop value-added services (VAS), customs brokerage, and multi-modal logistics
• Ensuring to establish the QMS, EMS, OHSMS, and BCMS in the respective department/station, including; providing the required resources, communicate, and continually improving them by engaging, directing, and supporting staff to it.

Job Duties

• Lead and manage VAS (Value Added Services, Customs Brokerage, Multi Modal) in the country.
• Define VAS product portfolio and determine pricing level and lead product and air network maintenance.
• Direct improvement of products and development of new products.
• Analyze cost structure of products on country level and determine strategies and approaches to better meet targets or address weaknesses;
• Manage the annual planning process ensuring VAS develops a realistic plan that supports the agreed strategies, maintain or improve market share and service levels, while meeting contribution levels to the network.
• Set VAS specific policies, standards and instructions.
• Supervise/control VAS consolidated budget.
• Define and communicate targets to operational units on regional/country level.
• Provide leadership to country VAS organizations and support related programs and activities.
• Communicate and monitor the deployment of global and regional policies and procedures, while allowing localization to meet local environment needs & requirements.
• Actively promote the exchange and adoption of Best Practices within the VAS organizations in country to leverage collective learning and to improve consistency and productivity.
• Manage local DGF authorizations, licenses and proper relationship with customs authorities
• Ensure compliance with applicable law and internal guidelines (incl. e.g. recordkeeping requirements)
• Define and manage adequate working procedures for CDZ staff
• Report claims and compliance incidents
• Set-up organizational structure to ensure sufficient supervision and monitoring of all customs activities on country level
• Ensure adequate training for all CDZ personnel about all customs-related legal requirements for maintaining any customs-related authorizations
• Promote the culture of continual improvement and the process approach and risk-based thinking
• Encourage and engage consultation and participation of staff regarding health and safety matter, in alignment with the guidelines set forth in the health and safety policy
• Prevent work-related injuries from workplace hazards, and in the event of any workplace accident, incident, injury, or near misses, promptly report and participate in the investigation
• Maintain and ensure the most recent version of the local job descriptions and internal visa power outlining staff roles, responsibilities, and authorities, and communicate any updates to the staff.
• Ensure the most recent versions of the DGF IMS Policy, DGF H&S Policy, and DGFF BCM Policy are included in the Master List, and promptly communicate any updates to the staff
• Comply with Quality, Environmental, Occupational Health & Safety, and Business Continuity Management Systems procedures and regulations and participate in their programs
• Responsible for leading and supporting the Department Representative / Station Representative in their Quality Supervisor’s and Health and Safety Representative’s tasks and duties
• Appoint a temporary replacement in the absence of the Department Representative / Station Representative and inform all related stakeholders of it

Job Requirements

• Bachelor's degree in the relevant field, Master's degree is an advantage
• Minimum 10 years of relevant work experience with 5 years at the management level.
• Proficiency in the English language, both in writing and speaking
• Has adequate computer literacy and proficiency
• Has all technical competencies and skills required for the position
• Clean criminal record and adherence to ethical standards