HBB Churn Management

Indosat; Indonesia; On-site; IDR 15.000.000 - 20.000.000; Full time

Job summary

A leading telecommunications company in Indonesia is looking for a CVM Analyst to enhance customer retention and loyalty. The role involves data analysis, campaign management, and collaboration with teams to improve customer value. Ideal candidates should have a strong understanding of FTTH business and experience with data analytic tools. This is a permanent position within the Group High Value Growth department.

Qualifications

• Understanding of FTTH business processes and CVM.
• Proficiency in data analytic tools relevant for role.
• Experience in customer lifecycle management.

Responsibilities

• Analyze customer data and create churn propensity models.
• Develop data-driven campaigns for retention and upselling.
• Collaborate with cross-functional teams for strategy alignment.
• Track performance and generate data insight reports.

Skills

Data analysis

FTTH Business understanding

Customer lifecycle management

Customer journey mapping

SQL

Tableau

Power BI

Excel

Job description

HBB Churn Management

Location: ID

Level: Staff

Employment Status: Permanent

Department: Group High Value Growth

Description:

Job Summary:

CVM Analyst will be responsible for providing insight data analysis and reports for existing customer Hifi based on segmentation, usage pattern, and market trends to improve performance of customer loyalty. Driving customer retention, upsell and revenue growth by leveraging data‑driven insights to improve overall customer value management.

Key responsibilities:

• Customer Analytic: Analyze customer data in the existing base with the right segmentation, usage pattern and customer behavior including payment method and create churn propensity model prediction.
• Campaign Management: Based on data insight, create campaign-based promotions for loyalty, retention and upselling to segmented targets.
• Cross functional support: Work with cross‑functional teams to support business processes and align strategy to improve customer lifetime value.
• Performance tracking and Data Insight report: Measure performance effectiveness for loyalty, retention and upsell that will impact reducing churn and revenue uplift from existing customers.

Skills and Qualifications:

• Understand FTTH Business process and CVM in industry.
• Proficiency in data analytic tools such as SQL, Tableau, Power BI, Excel.
• Experience in customer lifecycle management for FTTH business.
• Understanding customer experience and customer journey mapping to align with CVM strategy.