Guest Service Agent

Accor; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Bali is seeking a Front Office staff member to enhance guest experiences and manage operations effectively. The ideal candidate should be fluent in English and the local language, possess a diploma in hospitality or equivalent skills, and be computer literate. You'll ensure high-quality service, contribute to guest satisfaction, and help achieve departmental targets. Join a dynamic team in a beautiful beachfront location.

Qualifications

• Fluent in English and the national language; a third language is a plus.
• Computer literate in Windows environment and various PMS.
• Education in hospitality preferred but not mandatory with skill validation.

Responsibilities

• Perform Front Office operations as directed by the manager.
• Welcome and take care of guests throughout their stay.
• Contribute to guest satisfaction and meet quantitative targets.

Skills

Customer service

Sales

Teamwork

Education

Vocational diploma or degree in hospitality

Tools

PMS

Opera

Tars

Job description

Company Description

Pullman Bali Legian Beach is a beach front resort in an urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.

The hotel offers 378 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.

Job Description

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Performs Front Office operations, applying the organisational structure defined by the Front Office Manager
• Together with the Guest Experience Manager, is jointly responsible for welcoming and taking care of guests throughout their stay
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts

Qualifications

• Vocational diploma or degree in hospitality - Front Office and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
• Computer literate (Windows environment, PMS, Opera, Tars) and an aptitude for new technologies
• Languages: fluent in the national language, English and a third language

Senior Assistant (Bahasa and English Speaker)

Admin Assistant (Bahasa and English Speaker)