Guest Relation Officer

PT Makanan Minuman Pusat; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A hospitality company in Jakarta is seeking a Guest Relation Officer to ensure exceptional guest experiences. The ideal candidate will have a diploma in Hospitality, at least 2 years of experience in Public Relations, and excellent communication skills in both Bahasa Indonesia and English. This role requires a positive attitude, customer focus, and the ability to work well in a team. Join a dedicated team to create memorable first impressions and enhance guest satisfaction.

Qualifications

• Minimum 2 years of experience in Public Relations, preferably in the F&B or hospitality industry.
• Demonstrates great attitude and high integrity.
• Able to work well in a team and has strong attention to detail.

Responsibilities

• Greet guests with warmth and professionalism, creating an elegant and memorable first impression.
• Ensure the best guest experience by closely coordinating with servers and the entire service team.
• Handle guest complaints calmly, quickly, and effectively to restore guest satisfaction.
• Conduct second-visit table checks together with the Manager to ensure guests feel personally attended to and receive the highest service quality.
• Deliver warm and memorable farewell greetings to guests, leaving them with a positive lasting impression.

Skills

Excellent verbal and written communication skills in both Bahasa Indonesia and English

Customer-oriented

Ability to create strategies to achieve sales targets

Education

Diploma/Bachelor’s degree in Hospitality major

Job description

Qualifications

• Diploma/Bachelor’s degree in Hospitality major.
• Minimum 2 years of experience in Public Relations, preferably in the F&B or hospitality industry.
• Excellent verbal and written communication skills in both Bahasa Indonesia and English.
• Ability to create strategies to achieve sales targets.
• Demonstrates great attitude and high integrity.
• Customer-oriented with strong communication skills.
• Able to work well in a team and has strong attention to detail.

Responsibilities

• Greet guests with warmth and professionalism, creating an elegant and memorable first impression.
• Ensure the best guest experience by closely coordinating with servers and the entire service team.
• Handle guest complaints calmly, quickly, and effectively to restore guest satisfaction.
• Provide upselling training to staff so the team can naturally and effectively offer menu items or products.
• Conduct second-visit table checks together with the Manager to ensure guests feel personally attended to and receive the highest service quality.
• Deliver warm and memorable farewell greetings to guests, leaving them with a positive lasting impression.

Location

Guest Relation Officer & Kasir (Frontline Team)

Jakarta, ID

FLOOR TEAM

Chimney's

North Jakarta, Jakarta, ID