Guest Experience Concierge & Switchboard Specialist

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier hotel and resort chain is seeking a Telephone Operator in Indonesia to ensure exceptional customer experiences. The successful candidate will manage all operations related to the switchboard, answer calls, and assist guests proactively. Qualifications include a vocational diploma in hospitality and fluency in the national language along with a working level of English. This is a great opportunity for individuals who thrive in dynamic environments and can manage multiple tasks efficiently.

Qualifications

• Fluent in the national language and a good working level of English.
• Ability in a third-language is an added advantage.

Responsibilities

• Responsible for all operations related to the Switchboard and guest message delivery.
• Answer and transfer phone calls as necessary.
• Provide prompt, professional, and discreet services to guests.
• Maintain complete knowledge of hotel services and facilities.
• Handle guest enquiries in a helpful and friendly manner.

Skills

Knowledge of hotel services

Strong communication skills

Customer service orientation

Education

Vocational diploma or degree in hospitality

Job description

A premier hotel and resort chain is seeking a Telephone Operator in Indonesia to ensure exceptional customer experiences. The successful candidate will manage all operations related to the switchboard, answer calls, and assist guests proactively. Qualifications include a vocational diploma in hospitality and fluency in the national language along with a working level of English. This is a great opportunity for individuals who thrive in dynamic environments and can manage multiple tasks efficiently.