Growth Operations Senior Associate

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital ecosystem company in Indonesia is seeking a Growth Operation Senior Associate to drive GoFood's strategy and operations. This role involves data analysis, experimentation, and collaborative processes to enhance business growth. Ideal candidates will have a BS/MS in relevant fields and a minimum of 3 years of experience in growth or analyst roles. Proficiency in SQL, Python, and strong business acumen are essential.

Qualifications

• Minimum 3 years of working experience in growth or analyst related roles.
• Experience in Growth, Product Management, and Data team is a plus.

Responsibilities

• Discover growth opportunities through data analysis.
• Introduce beneficial business changes via experimentation.
• Operate the product solution to achieve business objectives.
• Optimize solutions by leveraging data sciences.
• Proactively improve operation processes.

Skills

Data analytics capability

SQL knowledge

Proficiency in Python

Proficiency in R

Strong business acumen

Cross-functional team leadership

Education

BS/MS in Engineering, Computer Science, Math, Economics, Statistics

Job description

About the Role

As Growth Operation Senior Associate, you will be an integral player in the overall GoFood strategy and operation. You'll take full ownership of GoFood promotions, starting from analysis, hypothesis creation, experimentation, evaluation and execution of operations. If you are passionate about shaping data into actionable intelligence and thrive in a collaborative environment, this role offers an exciting opportunity to shape growth for Gojek and Merchants that are partnered with us. You'll have a direct impact on ensuring the business maintains its market leadership in Indonesia.

What You Will Do

• Discover growth opportunities from the interaction of GoFood and its merchants through all of the metrics by running data analysis from Gojek’s vast data resources including business data, transaction data, customer activity within apps and actual customer insights
• Introduce beneficial business changes through well‑written experimentation documents; validate the hypotheses through A/B test or other robust experimentation method
• Operate the product solution and define the program to achieve business objectives by combining multiple initiatives (e.g. promotion program, incentive product, discovery product, and ads )
• Optimize and automate solutions by leveraging Data Sciences and Product resources
• Proactively improve the operation process in the team and act on how to drive a faster, effective, and efficient execution process through third‑party tool or in‑house service

What You Will Need

• BS/MS in Engineering, Computer Science, Math, Economics, Statistics, or equivalent experience
• Minimum 3 years of working experience growth or analyst related roles
• Data analytics capability, have a good knowledge of SQL and experimentation process; High Proficiency in Python and R is a plus
• Strong business acumen with successful experience influencing and leading cross‑functional teams
• End to end the problem‑solving mindset that can work in increments and exponents
• Radical Candor leadership while also a strong team player, possessing team synergy skills with a high level of enthusiasm in collaborating in a cross‑functional team and can also balance attention to detail with swift execution
• Experience in Growth, Product Management, and Data team is a plus

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on‑demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on‑demand platform and pioneer of the multi‑service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

#LI-ONSITE