Ground Operations Duty Officer (CGK)

Vietjet Air; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading airline company in Indonesia is seeking an Assistant General Manager (Mandarin Speaker) to oversee ramp services and ensure high levels of customer satisfaction at the airport. Responsibilities include monitoring performance of ramp operations, coordinating with staff, and addressing passenger complaints regarding tickets and baggage. Candidates must have a degree, strong skills in communication and problem-solving, and experience in aviation is preferred. This role requires a sociable, responsible, and dedicated individual.

Qualifications

• English competency: TOEIC 500 or equivalent certificate or Bachelor's degree in English.
• Preference for candidates with work experience in aviation and ramp services.
• Good health conditions, ability to work under pressure.

Responsibilities

• Monitor overall performance of ramp & cargo services for the station.
• Coordinate with the check-in agent to handle last-minute circumstances.
• Handle all passengers’ complaints related to ticket and baggage.

Skills

Communication skills

Problem-solving skills

Sociable character traits

Careful and honest

Education

Graduated from College/University or higher

Job description

Passenger Services

• To decide and find a solution in the event of problems about ramp & cargo operations/discrepancies.
• Coordinate with the check‑in agent to monitor the current flight and handle last‑minute circumstances.
• Supervise the opening/closing time of the check‑in counter/boarding gate according to SLA and SOP.
• Monitor the attitude/uniform/grooming/service manners of ground staff at the check‑in counter/boarding gate.
• Coordinate with the relevant department to serve VIP/CIP/Skyboss passenger or specific product.
• Handle all passengers’ complaints related to ticket, excess baggage, and add‑on service at the airport.
• Timely update, distribute the new procedure of ticketing, baggage, and add‑on services to all handling teams at the airport.

Ramp Services

• Monitor overall performance of ramp & cargo services for the station.
• Coordinate with related departments on solving the abnormal issues of cargo & ramp services.
• Ensure the ongoing effectiveness of ramp & cargo operation for respective stations.
• Supervise and ensure that staff comply with safety regulations during ramp operation.
• Supervise the opening/closing time of the check‑in counter/boarding gate according to SLA and SOP.

Headset Communication Task

• Connect headset with aircraft, communicate with captains via interphone.
• Observe and notice abnormalities in aircraft and timely report to the captain on duty.
• Establish headset communication with the pilot. When the process is done, a goodbye performance shall be performed.
• Ensure the reporting system is always available for safety/security‑related occurrences and issues.

Other Tasks

• Participate in the training course if requested.
• Execute other tasks as assigned by supervisor or upper‑level manager.

Physical Requirements

• Male: above 1m68 / Female: above 1m60, with good‑looking appearance.

Education

• Graduated from College/University or higher.

Experience

• Preference for candidates with work experience in aviation and ramp services.

Language Skills

• English competency: TOEIC 500 (or equivalent certificate) or Bachelor's degree in English.
• Preference for candidates with other language skills (Japanese, Korean, Chinese, etc.).

Soft Skills

• Careful, honest, responsible, sociable character traits.
• Exceptional communication skills and problem‑solving skills.
• Gracious attitude when communicating with customers as well as colleagues.

Other Requirements

• Good health conditions, ability to work under pressure.
• Willingness to work in shift.

Assistant General Manager (Mandarin Speaker)

PT MULIA DAYA LESTARI

North Jakarta, Jakarta, ID

Customer Support (EN & ID)

Jakarta, ID

SENIOR OPERATION

Central Jakarta, Jakarta, ID