GM Hospitality - Residences

Michael Page; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.312.982.000 - 1.969.474.000; Full time

Job summary

A luxury hospitality development company in Jakarta seeks an experienced senior manager to oversee residence operations. Responsibilities include cultivating strong resident relationships, leading a dedicated team, and managing budgets. The ideal candidate has over seven years in luxury property management. This role offers opportunities for professional development in an exclusive setting.

Benefits

Professional development opportunities

Manage a prestigious residence

Qualifications

• 7+ years in senior management roles in luxury residential or high-end hospitality.
• Ability to build relationships with high-net-worth individuals.
• Strong organizational skills and attention to detail.

Responsibilities

• Develop strong relationships with residents for a personalized living experience.
• Lead a dedicated team responsible for residence operations.
• Prepare and monitor annual budgets while ensuring cost control.

Skills

Leadership

Interpersonal communication

Financial literacy

Problem-solving

Multilingual abilities

Education

Relevant academic qualifications in hospitality management, business administration, or related fields

Job description

Overview

• Fast paced working environment
• Established real estate company

The Client

Michael Page is currently representing a luxury hospitality development company.

Job Description

• Develop and nurture strong, confidential relationships with residents, understanding their preferences and anticipating their needs to deliver a personalized and flawless living experience.
• Act as the primary point of contact for residents, ensuring responsiveness and discretion in all interactions.
• Lead, mentor, and manage a dedicated team responsible for all aspects of residence operations, including concierge, housekeeping, maintenance, security, and administrative support. Foster a culture of excellence, teamwork, and proactive service delivery.
• Oversee all operational facets of the residence to ensure efficiency, quality, and compliance with safety and regulatory standards.
• Coordinate with vendors and service providers to maintain high standards of maintenance, repairs, and upgrades.
• Prepare, manage, and monitor annual budgets, ensuring cost control without compromising quality.
• Provide regular financial reports and operational updates to ownership, identifying opportunities for optimization and value enhancement.
• Collaborate with ownership and stakeholders to develop and implement strategies aimed at enhancing resident satisfaction, operational efficiency, and the overall prestige of the residence.
• Stay informed of industry trends and best practices to continuously elevate service standards.
• Maintain the highest level of confidentiality and professionalism in handling resident information and sensitive matters, reflecting the exclusive nature of the residence.

The Successful Applicant

• Minimum of 7 years' experience in senior management roles within luxury residential properties, private estates, or high-end hospitality environments
• Exceptional leadership skills with the ability to inspire, manage, and develop a diverse team.
• Outstanding interpersonal and communication skills, with a strong aptitude for building trusted relationships with high-net-worth individuals.
• Financial literacy, including budgeting, forecasting, and reporting.
• Strong organizational skills and meticulous attention to detail.
• Ability to work with discretion and maintain confidentiality at all times.
• Proactive problem-solving skills and the ability to remain calm and decisive under pressure.
• Relevant academic qualifications in hospitality management, business administration, or related fields preferred.
• Multilingual abilities and cultural sensitivity are advantageous, given the diverse resident profile.

What’s on Offer

• The opportunity to manage one of Jakarta's most prestigious private residences
• Access to ongoing professional development opportunities