Front Office Leader: Guest Experience & Operations

Hilton Worldwide, Inc.; Jakarta Utara; On-site; IDR 507.700.000 - 846.167.000; Full time

Job summary

A global hospitality company is seeking a Front Office Manager in Jakarta Utara to oversee the Front Office department and ensure compliance with brand standards. The role includes managing all aspects of guest service operations, training staff, and enhancing customer satisfaction. Candidates should possess strong communication skills, experience in management, and the ability to work under pressure. This position offers an opportunity to contribute to a renowned organization's success.

Qualifications

• Experience in customer service operations management.
• Ability to work under great physical and mental pressures.
• Familiar with computer systems.

Responsibilities

• Manage Front Office operations according to Hilton standards.
• Train team members and ensure they meet performance standards.
• Handle customer feedback and complaints to enhance service.

Skills

Good communication, organization and coordination skills

Good team player

Responsible and self-motivated

Fluent in spoken and written English

Job description

A global hospitality company is seeking a Front Office Manager in Jakarta Utara to oversee the Front Office department and ensure compliance with brand standards. The role includes managing all aspects of guest service operations, training staff, and enhancing customer satisfaction. Candidates should possess strong communication skills, experience in management, and the ability to work under pressure. This position offers an opportunity to contribute to a renowned organization's success.