Front Desk Supervisor

Hilton Worldwide, Inc.; Jakarta Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading global hospitality company is seeking a Front Desk Supervisor for their hotel in Jakarta Barat. The ideal candidate will supervise Front Desk operations, ensuring high standards of guest service and team performance. Strong front office experience and sales capabilities are essential for this role, along with excellent interpersonal and communication skills.

Qualifications

• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• A passion for delivering exceptional levels of Guest service.

Responsibilities

• Supervise Front Desk operations during your assigned shift.
• Ensure your shift team have a current knowledge of hotel products and services.
• Monitor the appearance, standards, and performance of Team Members.

Skills

Front Office experience

Sales capabilities

Supervisory skills

Inter-personal skills

Communication skills

Education

Relevant supervisory/management certificate/diploma or degree

Job description

Job Description - Front Desk Supervisor

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Work Locations

Work Locations: Hilton Garden Inn Jakarta Taman Palem Jl. Kamal Raya Outer Ring Road Cengkareng, Jakarta Barat Jakarta 11730

A Front Desk Supervisor supervises the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

What will I be doing?

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office