Field Service Engineer (Jakarta-based) Job Details | Endress+Hauser

Endress+Hauser; Daerah Khusus Ibukota Jakarta; On-site; USD 15.000 - 25.000; Full time

Job summary

A leading family-owned company in measurement technology is seeking a Field Service Engineer in Jakarta. The role involves installation, maintenance, and customer training for Endress+Hauser products. Candidates should possess a relevant degree, experience in service roles, and strong problem-solving skills. Enjoy a secure position with excellent training and work-life balance.

Benefits

Wide range of training and development opportunities

Good work-life balance

Qualifications

• 3 - 5 years’ experience in a service environment.
• Familiar with process instrumentation products.
• Proficient in English (writing and speaking).

Responsibilities

• Delivers post-sale services including installation, maintenance and repair.
• Ensures customer satisfaction through advice on maintenance.
• Provides training and instruction at customers’ sites.

Skills

Problem-solving skills

Communication

Technical support

Education

Bachelor’s/graduate degree in Electronics Engineering

Tools

IT applications

MS Office

SAP

Job description

At Endress+Hauser, a renowned family-owned company and a global leader in measurement technology, we foster progress through collaboration, embodying a corporate culture built on respect and trust. With a workforce exceeding 16,000 employees worldwide, we unite to establish dependable relationships that drive mutual success. Our commitment to excellence positions us as a front-runner in the measurement technology industry.

We are looking for a Field Service Engineer to join our dynamic team in Jakarta, Indonesia. This role is responsible for carrying out service visits for our instruments at customers’ sites from Central Java to Sumatera, Indonesia.

Roles + Responsibilities

• Delivers post-sale services at customer sites, including installation, maintenance and repair of Endress+Hauser products to ensure that the products function properly
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance
• Support customer in finding solutions, whether technical or non-technical, related to Endress+Hauser products.
• Regularly process the administration of the work performed
• Provide training and instruction to employees at customers’ sites

Qualification + Profile

• Bachelor’s/graduate degree in Electronics Engineering or a similar qualification
• 3 - 5 years’ experience of working in a service environment
• Knowledge of IT applications, MS Office (proficient user in Word, Excel, PowerPoint, SFDC, SAP)
• Familiar and hands on with process instrumentation products. Familiarity with instrumentation products would be advantage
• Have a good notions in English (writing and speaking)
• Willingness to travel all areas covered within the scope of this role
• Enthusiasm, proactive and able to work independently
• Strong problem-solving skills and the ability to communicate effectively with customers of various backgrounds

Benefits + Perks

• The security of working for an international family-owned company
• People focused. You will receive a wide range of training and development opportunities
• Good work-life balance

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