English CS

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global call center in Yogyakarta is seeking customer service agents to provide call center support for travel inquiries. Candidates should possess excellent English skills, problem-solving abilities, and a willingness to work flexible hours. The role consists of managing reservations and ensuring a high level of customer satisfaction. Attractive benefits and career growth opportunities are offered in a multicultural environment.

Benefits

Competitive salary

Attractive benefits package

Career growth opportunities

Qualifications

• Minimum 1 year of experience in a customer service role, preferably within the travel industry or a call center environment.
• Comfortable working on a rotational 24/7 shift schedule.
• Willingness to work 5 days a week.

Responsibilities

• Provide call center support to customers worldwide, assisting with travel inquiries.
• Manage and process reservations, including flight tickets and hotel bookings.
• Handle booking modifications and cancellations efficiently.

Skills

Excellent English proficiency

Problem-solving abilities

Multitasking

Attention to detail

Job description

Job Description

• Provide call center support to customers from worldwide, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.

Requirements

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Minimum 1 year of experience in a customer service role, preferably within the travel industry or a call center environment.
• Strong problem-solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule to support different time zones.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Yogyakarta.

Why Join Us

• Be part of a rapidly growing global player in online travel.
• Opportunity to work with international customers and diverse travel needs.
• Competitive salary and attractive benefits package.
• Dynamic, supportive, and multicultural work environment in Yogyakarta.
• Career growth and professional development opportunities.