Director of Operations

PT. Modernland Realty, Tbk; Banten; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading industrial estate management firm in Indonesia is seeking a Director of Operations to ensure efficient management, high tenant satisfaction, and full regulatory compliance. The ideal candidate will have a Bachelor’s Degree in a relevant field and 15+ years of experience in industrial estate or infrastructure operations, including significant time in leadership. This role offers opportunities to drive operational excellence and lead multidisciplinary teams in a dynamic environment.

Qualifications

• 15+ years of experience in industrial estate, property, or infrastructure operations.
• 5-8 years in a senior leadership role in operations.
• Strong knowledge of estate operations and regulatory compliance.

Responsibilities

• Lead overall operational strategy and ensure alignment with company objectives.
• Oversee daily estate operations and ensure tenant service quality.
• Manage compliance related to industrial estate regulations.

Skills

Leadership

Communication

Stakeholder management

Analytical skills

Planning

Decision-making

Education

Bachelor’s Degree in Civil Engineering

Master’s Degree (preferred)

Job description

The Director of Operations leads and oversees the end-to-end operations of the Industrial Estate, ensuring efficient estate management, reliable infrastructure, high tenant satisfaction, and full regulatory compliance. This role drives operational excellence, service quality, and long-term development of the industrial estate.

Key Responsibilities

• Lead overall operational strategy and ensure alignment with company objectives.
• Oversee daily estate operations, including utilities, infrastructure, maintenance, security, and environment.
• Ensure tenant service quality, handle major issues/complaints, and maintain strong tenant relationships.
• Manage compliance related to industrial estate regulations, environment (AMDAL), safety, and government permits.
• Direct infrastructure and development projects, ensuring quality, cost control, and timely execution.
• Manage OPEX and CAPEX budgets and drive operational efficiency and cost optimization.
• Collaborate with government agencies, regulators, contractors, and internal stakeholders.
• Lead and develop multidisciplinary operational teams and promote a safety-first culture.

Qualifications

• Bachelor’s Degree in Civil Engineering, Industrial Engineering, Environmental Engineering, or a related field; Master’s Degree preferred.
• Minimum 15 years’ experience in industrial estate, property, or infrastructure operations, with at least 5–8 years in a senior leadership role.
• Strong knowledge of estate operations, infrastructure, utilities management, HSE, and regulatory compliance.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical, planning, and decision-making abilities.