Direct Contract, Field Collector, Risk Management Group

DBS; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading financial institution in Indonesia is seeking an experienced Field Collector to engage with customers regarding their financial situations and negotiate repayment plans. The ideal candidate has a minimum of 2 years of relevant experience in financial services, possesses strong communication and negotiation skills, and is proficient in data analysis. This position offers a competitive salary and benefits in a dynamic work environment supporting professional growth.

Benefits

Competitive salary

Benefits package

Qualifications

• Minimum 2 years of experience in a similar role, preferably in financial services.
• Strong communication and negotiation skills for handling sensitive situations.
• Proficient in data analysis and able to interpret financial information.
• Excellent organizational and time management skills.

Responsibilities

• Engage with customers to understand their financial situation.
• Maintain accurate records of customer interactions and payment plans.
• Collaborate with internal teams for effective resolution.
• Report on collection activities and performance metrics.
• Adhere to relevant policies and regulatory requirements.
• Seek opportunities to improve collection strategies.

Skills

Communication skills

Negotiation skills

Data analysis

Organizational skills

Problem-solving skills

Job description

Job Description - Direct Contract, Field Collector, Risk Management Group (WD79814)

Job Description

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

• Proactively engage with customers to understand their financial situation and negotiate repayment plans
• Maintain accurate and up-to-date records of customer interactions and payment arrangements
• Collaborate with internal teams, such as credit and legal, to ensure effective resolution of delinquent accounts
• Provide timely and accurate reporting on collection activities and performance metrics
• Adhere to all relevant policies, procedures, and regulatory requirements
• Continuously seek opportunities to improve collection strategies and enhance customer experience

Requirements

• Minimum 2 years of experience in a similar role, preferably in the financial services industry
• Strong communication and negotiation skills, with the ability to handle sensitive conversations effectively
• Proficient in data analysis and reporting, with the ability to interpret financial information
• Excellent organizational and time management skills, with the ability to prioritize and multitask
• Demonstrated problem-solving and critical thinking skills

Commitment to providing exceptional customer service and maintaining a professional demeanor

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.