CX Strategy Lead — Digital Experience & Growth

Unilever Brazil; Tangerang Selatan; On-site; IDR 836.260.000 - 1.170.765.000; Full time

Job summary

A multinational food company is seeking a UFS ID CX Manager to drive customer experience innovation and improve operational efficiency. This role focuses on designing and implementing scalable customer experience strategies while leveraging technology and data for decision-making. The ideal candidate will have over 5 years of experience in foodservice sales or digital transformation, and a passion for the food industry. The position requires a strong entrepreneurial mindset and a willingness to travel up to 25%.

Qualifications

• 5+ years of experience in foodservice field sales or digital transformation.
• Strong proven track record in customer experience or SaaS platform growth.
• Willingness to travel up to 25%.

Responsibilities

• Support BD Lead on CX strategy of UFS ID.
• Collaborate to implement a tailored CXD strategy.
• Lead customer experience design and experimentation.

Skills

Entrepreneurial mindset

Passion for food

Data-driven decision-making

Strong fundamentals in sales operations

Job description

A multinational food company is seeking a UFS ID CX Manager to drive customer experience innovation and improve operational efficiency. This role focuses on designing and implementing scalable customer experience strategies while leveraging technology and data for decision-making. The ideal candidate will have over 5 years of experience in foodservice sales or digital transformation, and a passion for the food industry. The position requires a strong entrepreneurial mindset and a willingness to travel up to 25%.