Customer Support Specialist

inDrive; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading ride-hailing service is seeking a Customer Service Specialist to join our team in Jakarta, Indonesia. The ideal candidate will manage customer inquiries through various channels, ensuring timely and professional responses. Required skills include digital literacy, strong communication abilities, and experience with CRM tools. This position offers opportunities for growth within a rapidly expanding tech company, contributing to our success in Southeast Asia.

Benefits

Unlimited opportunities for professional and career growth

Initial training

Part of an international team

Qualifications

• Experience in using Customer Service CRM systems like SalesForce, Zendesk, or Zoho.
• Good language speaker depending on supported country.
• Ability to handle multiple conversations simultaneously.

Responsibilities

• Handle multiple conversations (chats/calls/emails) with customers.
• Respond to customer inquiries in a timely manner.
• Document customer interactions and update records.

Skills

Digital literacy

Product knowledge on E Hailing

Verbal and written communication

Typing skills (100 words per minute)

Tools

SalesForce

Zendesk

Zoho

Job description

inDriver is an international ride-hailing service headquartered in Mountain View, CA. inDriver app's downloads exceed 150M, we are operating in more than 600+ cities in 45 countries.

We are expanding our presence in Southeast Asia, and now we’re looking for a Customer Service Specialist who will join our Customer Service department!

This position is based in Jakarta in Indonesia

Please notice that CVs in English will be considered primarily.

What you will do:

• Handle multiple conversations (chats/calls/emails) simultaneously with customers.
• Respond to customer inquiries in a timely and professional manner.
• Document customer interactions and update customer records.
• Follow up on unresolved issues to ensure satisfactory resolution.
• To exceed customers expectations in terms of customer service & accurate information.

What we expect from you:

• Digital literacy Data entry & Writing skills Google products knowledge: Google Sheets, Google Docs)
• Product knowledge on E Hailing, Product & Services, Travel/ Couriers Competent verbal and written communication.
• Good language speaker (depending on the supported country)
• Typing skills (min. 100 words per minute)
• Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)

Working terms:

• Unlimited opportunities for professional and career growth;
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
• Initial training;

We offer you all the conditions for professional and personal growth with a rapidly growing tech company.

Your resume will be considered within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.

If you receive no feedback it means that currently there are no suitable vacancies for you.

INDONESIA: STAKEHOLDER RELATIONS ASSISTANT