Customer Service Staff

PT Plus Ultra Abadi; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company in Jakarta Utara is seeking a proactive Customer Service Staff to manage customer inquiries and complaints effectively. The role requires strong communication skills and experience in customer support is preferred. Responsibilities include answering customer questions, maintaining good relationships, and monitoring service quality. Candidates should have a senior high school degree and a positive, energetic demeanor. The position offers the opportunity to work in a fast-paced environment with a focus on service excellence.

Qualifications

• 1-2 years of experience in customer support or related field in fintech industry.
• Strong communication skills and customer-oriented attitude.
• Self-driven, motivated, and eager to learn.

Responsibilities

• Answer customer inquiries and provide accurate information regarding loan processes.
• Foster good customer relationships to ensure satisfaction.
• Handle customer complaints and make daily reports.

Skills

Communication skills

Customer-oriented

Problem-solving skills

Team player

Multi-tasking abilities

Education

Senior high school degree

Tools

Help desk software

Remote support tools

Job description

We are currently looking for a proactive, organized, and dedicated Customer Service Staff to support our Operation in handling and following up on Customer Complaint in the applications matters until to provide in the best solutions.

Responsibilities

• Serve customers in answering questions asked by customers and provide information quickly and accurately (such as regarding loan requirements, requirements to increase limits, payment methods with virtual accounts, and various obstacles in the borrowing process) using a polite and friendly communication style.
• Fostering good relationships with customers, so that customers feel satisfied and trust.
• As a communicator for customers who accommodate various kinds of complaints, criticisms, suggestions.
• Make daily reports.
• Handling customer through a hotline center service/call or walk-in
• Monitor customer complaints and provide assistance
• Handle customers via email, social media and another platform
• Analyse issues and resolve complaints concern in an accurate, timely, empathetic and professional manner
• Contribute to service excellence by achieving set KPIs in productivity and quality

Job Requirements

• Having 1-2 years experience as a Customer Support Specialist/Operational/Support Desk/Data Base in fintech industry is a plus
• Minimum senior high school degree in any major
• Strong communication skills & customer-oriented, a team player, have a positive attitude, and an eagerness to learn
• Have good logical thinking and problem-solving skills
• Self-driven and motivated
• Familiar with help desk software and remote support tools
• Have multi-tasking abilities
• Have a positive attitude, talkative and proactive
• Energetic, passionate, responsible, and fast learner