Customer Service Representative

ADA; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading data & AI company in Jakarta is looking for a Customer Service Representative to handle inquiries, support calls, and improve customer experiences. Ideal candidates will have 6-12 months of relevant experience and a diploma or degree. Candidates should be team-oriented and possess good communication skills.

Qualifications

• 6-12 months of customer service working experience.
• Ability to provide feedback to improve customer service experiences.

Responsibilities

• Answer inbound calls, emails, and web inquiries of brand customers.
• Support inbound and outbound calls.
• Upsell or cross-sell products.
• Weekly/monthly reporting to clients.
• Daily coordination with clients/brands.
• Resolve after-sales issues raised by brand customers.

Skills

Good communication skills

Customer service orientation

Team player

Education

Diploma or degree in any related field

Job description

About Us

ADA is a leading data & AI company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in South and Southeast Asia and partner with leading brands to drive their data and digital maturity.

About The ECommerce Department

ADA's eCommerce department optimizes brands’ presence and marketing performance on marketplaces and brand-owned eCommerce sites to deliver real business outcomes through innovative eCommerce solutions.

Key Responsibilities

• Answer to inbound calls, email and web inquiries of brand's customers
• Support inbound and outbound calls
• Upsell or cross-sell products
• Weekly/Monthly reporting to clients
• Daily coordination with clients/brand
• Resolve after-sales issues raised by brands customers

This role would be a good fit if you have:

Qualifications

• 6-12 months of customer service working experience
• Diploma or degree in any related field, or equivalent practical experience

We are looking for someone who has/is

• A get-things-done attitude.
• A team player, task oriented and possess good communication and customer service skills.
• Ability to provide feedback to improve the customer service experiences will be an added advantage.

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