Customer Service Rep (Rewards Programs)

Five Star Call Centers; Indonesia; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer support company is looking for motivated team members to assist with their rewards program. This remote position pays $14 per hour, with shifts from 9:30 am to 8:00 pm (MST). Responsibilities include managing inbound calls and providing solutions to customers' inquiries. Ideal candidates have customer service experience and strong communication skills.

Benefits

Paid training

Equipment provided

Shift differential for nights and weekends

Qualifications

• 1 year customer service or support experience required.
• Must be 18 years of age.
• 1 year call center or office background preferred.

Responsibilities

• Manage large amounts of inbound calls promptly.
• Follow scripted workflows for accurate verification.
• Identify customer needs and provide solutions.

Skills

Customer service experience

Technical savvy

Strong verbal communication

Ability to work independently

Ability to type 35 words per minute

Job description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

• Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
• Previous1 year customer service or customer support experience required
• Previous 1 year call center or office background experience required
• Technical savvy able to toggle between multiple browsers & systems using dual monitors
• Previous remote work from home experience preferred
• Quick learner and able to work independently
• Type 35words per minute accurately
• Strong phone and enthusiastic verbal communication skills along with active listening
• Must be 18years of age
• A background check applicable with state and federal laws will berequired

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Equipment Provided

Equipment will be shipped to you.

Pay & Benefits

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Work hours - Shifts between 9:30am-8:00 pm (MST) ; Work Days - Mon-Fri
• Paid Training - typically 1weekfrom 7:00am-4:00pm(MST)
• Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The statements above are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and requirements of the job.