Customer Service Officer (Korean Speaker)

PT Honey International Indonesia; Manado; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A local diving shop in Manado seeks a customer service representative to assist visiting clients, particularly Korean travelers. The role involves managing reservations, providing administrative support, and ensuring service quality. Proficiency in Korean and strong communication skills are essential. Experience in customer service is preferred, along with a willingness to partake in diving-related activities. Office-based position with a friendly work environment.

Qualifications

• Experience in customer service is preferred.
• Ability to provide simple interpretation for Korean visitors is necessary.
• Willingness to support scuba diving-related activities.

Responsibilities

• Assist in operations of a diving shop.
• Welcome and assist visiting clients, including Korean travelers.
• Manage reservations and provide administrative support.
• Ensure service quality and customer satisfaction.
• Manage CEO’s schedule and handle communications.

Skills

Proficiency in Korean

Excellent communication skills

Service-oriented mindset

Strong sense of responsibility

Job description

Overview

Work Location: Office-based (WFO) in Manado, North Sulawesi

Working Hours: 6-day work, 9:00 AM – 5:00 PM

Qualifications

Proficiency in Korean (English proficiency is an advantage)

Strong sense of responsibility, integrity, and excellent communication skills

Service-oriented mindset

Relevant work experience is preferred

Valid passport holder is an advantage (useful for overseas travel or international tasks)

Ability to provide simple interpretation for Korean visitors (formal certification not required, but conversational fluency is necessary)

Willingness to support scuba diving–related activities when assisting Korean travelers

Job Description

Assist in supporting the operations of a diving shop located in downtown Manado

Welcome and assist visiting clients (including Korean travelers)

Respond to inquiries via phone and email

Manage reservations, registrations, and provide administrative support

Maintain basic documentation and reporting

Ensure service quality and customer satisfaction

Manage CEO’s schedule and provide reporting support

Prepare meetings and assist with interpretation

Handle internal and external communications

Perform administrative tasks as directed by the CEO

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a customer service representative?

Do you have customer service experience?

How would you rate your English language skills?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Retail & Consumer Products 11-50 employees