Customer Service and Operation Specialist (Airfreight)

ional Logistics Limited; Jakarta Selatan; On-site; IDR 394.153.000 - 591.231.000; Full time

Job summary

A logistics company based in Jakarta Selatan is seeking a dedicated Customer Service and Operation Specialist to manage airfreight and oceanfreight shipments. Ideal candidates will have at least 3 years of experience in freight forwarding and exceptional customer service skills. The role involves ensuring timely and accurate communication with clients and managing logistics compliance. The company offers competitive salary and opportunities for career growth.

Benefits

Competitive salary and promotion package

Opportunities for career growth

Collaborative work environment

Qualifications

• Minimum of 3 years of experience in air freight forwarding, export and import operations.
• Strong mastery of air freight forwarding operations and regulations.
• Excellent communication skills, both verbal and written.

Responsibilities

• Act as the primary point of contact for customers regarding inquiries and shipments.
• Manage the logistics of airfreight and oceanfreight shipments.
• Identify and resolve any issues that arise during the shipping process.
• Prepare and handle all hands-on documentation to ensure compliance.

Skills

Air freight forwarding

Customer service orientation

Documentation handling

Organizational skills

Multitasking abilities

Education

Degree in Logistics or a related field

Tools

Cargowise

Microsoft Office Suite

Job description

Customer Service and Operation Specialist (Airfreight)

We are looking for a dedicated and detail-oriented freight Customer Service Senior to join our dynamic team. The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service. This role involves managing customer inquiries, coordinating and handling airfreight (main focus) and oceanfreight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.

Customer Support

• Act as the primary point of contact for customers regarding inquiries and shipments.
• Address customer questions and issues promptly, ensuring high levels of satisfaction.

Shipment Coordination

• Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.

Problem Solving

• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
• Utilize critical thinking to find effective solutions for customer needs.

Documentation and Compliance

• Prepare and handle all hands-on documentation from end to end, to ensure compliance with international regulations and company policies.
• Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
• Work closely with the teams to provide a seamless customer experience.
• Assist in the development of operational improvements to enhance service delivery.

Performance Tracking

• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications

• Degree in Logistics, or a related field preferred.
• Minimum of 3 years of experience in air freight forwarding, export and import operations. Latest working experience is freight forwarder.
• Strong mastery of air freight forwarding operations, documentation handling, regulations, and industry practices.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

What We Offer

• Competitive salary and promotion package.
• Opportunities for rapid business development and career growth.
• A collaborative and supportive work environment.

Do you have freight forwarding experience?

Which of the following languages are you fluent in?

How many years' experience do you have as an Import Export Air Operator?