Customer Experience & Retention Coordinator

PT. Tunas Ridean Tbk . (Tunas Group); Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading automotive company in Tangerang is seeking a Customer Relation Coordinator for its Toyota outlet. This full-time role involves managing customer relationships, enhancing satisfaction, and resolving inquiries. Successful candidates should have strong communication skills and experience in customer retention strategies. Fluency in Bahasa Indonesia is essential, and proficiency in English is a plus. The ideal applicant will hold a relevant Bachelor's degree and possess strong problem-solving abilities. This is an excellent opportunity to join a committed team focused on exceptional customer service.

Qualifications

• Strong skills in Customer Satisfaction and Customer Experience management.
• Effective Communication and Customer Service abilities.
• Experience in Customer Retention strategies.
• Proven ability to handle and resolve customer concerns professionally.
• Fluent in Bahasa Indonesia; proficiency in English is an advantage.

Responsibilities

• Manage customer relationships and ensure customer satisfaction.
• Enhance customer retention initiatives.
• Resolve customer inquiries or complaints professionally.
• Collaborate with internal teams to optimize customer experience.

Skills

Customer Satisfaction management

Communication Skills

Customer Service

Customer Retention strategies

Problem-solving

Relationship Management

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

A leading automotive company in Tangerang is seeking a Customer Relation Coordinator for its Toyota outlet. This full-time role involves managing customer relationships, enhancing satisfaction, and resolving inquiries. Successful candidates should have strong communication skills and experience in customer retention strategies. Fluency in Bahasa Indonesia is essential, and proficiency in English is a plus. The ideal applicant will hold a relevant Bachelor's degree and possess strong problem-solving abilities. This is an excellent opportunity to join a committed team focused on exceptional customer service.