Content Moderator

Gear Inc; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international outsourcing company in Bali is seeking a Content Moderator to maintain a safe online environment by reviewing user-generated content. Responsibilities include moderation of texts, images, and videos, ensuring adherence to community guidelines, and managing inappropriate content reports. The ideal candidate will enjoy social media, be skilled at handling sensitive content, and is willing to work flexible hours in a fun and professional environment.

Benefits

Attractive basic salary

Allowances (attendance, transportation, etc.)

Mental Health Care service

Private Health Insurance

Monthly internal events

Paid leave

Qualifications

• Enjoys watching social media feeds as an advantage.
• Experience in content moderation or BPO is a plus.
• Must be capable of withstanding potentially sensitive content.

Responsibilities

• Review user-generated content on various platforms.
• Ensure content adheres to community guidelines.
• Manage and address reports on inappropriate content.
• Conduct audits of content shared on social media.

Skills

Social media engagement

Content moderation

Ability to handle sensitive content

Attention to detail

Education

D3 or equivalent

Job description

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.
For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Responsibilities

• Review all user-generated content on your platform, including text chats, images, videos, and comments.
• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports, applies company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
• Perform audit of contents received for sharing on social media uploads
• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.
• Attractive basic salary
• Allowance (attendance, transportation, overtime, and public holiday)
• Mental Health Care service (on site Psychologist and mental health application)
• Private Health Insurance
• Monthly internal events
• Paid leave

Key skills and experience

• Enjoys spending time watching social media feed (is an advantage)
• Capable of withstanding potentially sensitive contents
• Content moderation or BPO work experience is a plus
• Fresh graduates from all majors are welcome (minimum D3)
• Able to start working immediately
• Willing to work on weekend and public holiday
• Able to work on shifting schedules including night shifts
• Willing to be placed in Denpasar, Bali (Full WFO)
• International, fun, and professional working environment:
• Working closely with experienced foreign experts;
• Training and career development opportunities;
• Sport activities and game room.