COFFEE MACHINE TECHNICIAN

PT Ambrosius Utama Indonesia; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading coffee equipment company in Bali seeks a Coffee Machine Technician to provide technical support to B2B clients and maintain coffee machines. Responsibilities include diagnosing issues, performing preventive maintenance, managing inventory for spare parts, and ensuring customer satisfaction. The ideal candidate should possess technical expertise in coffee maintenance, be proactive, and have a valid SIM C. Fluency in English is preferred, and having SIM A is advantageous.

Qualifications

• Experience working in a B2B context and understanding client relationships.
• Proficiency in diagnosing and repairing coffee machine models, including espresso machines.
• Must have SIM C, and willingness to work shifts.

Responsibilities

• Provide technical support to B2B clients regarding coffee machines.
• Perform routine maintenance to ensure optimal machine performance.
• Manage inventory of coffee machines and spare parts.

Skills

Technical expertise in coffee equipment maintenance

Fluency in English

Proactive and solution-oriented approach

Job description

Provide technical support to B2B clients regarding Install, inspect, maintain, and repair semi-automatic and fully automatic coffee machines.

Perform routine preventive maintenance to ensure optimal machine performance.

Diagnose technical issues related to mechanical, electrical, and electronic components.

Calibrate coffee machines to ensure consistent brewing quality according to standards.

Handle troubleshooting for breakdowns both on-site and remotely when required.

Replace faulty parts and ensure proper machine reassembly and testing.

Maintain service records, maintenance reports, and spare parts usage documentation.

Provide basic operational training and technical explanations to customers or operators.

Ensure all work complies with safety standards and company procedures.

Coordinate with the service team and sales team regarding technical support and after-sales service.

Inventory Management Responsibilities

Manage inventory of coffee machines, spare parts, tools, and accessories.

Record all incoming and outgoing items accurately in the inventory system.

Conduct regular stock opname and physical inventory audits.

Prepare machines and spare parts for installation, delivery, or service activities.

Support documentation for warranty claims and spare part usage.

Job Requirements

Experience working in a B2B context and understanding the dynamics of client relationships.

Technical expertise in coffee equipment maintenance with proficiency in diagnosing and repairing a wide range of coffee machine models, including espresso machines, auto coffee machines and grinders.

Proactive and solution-oriented approach to challenges.

Must have SIM C, and willing to work shifts.

Fluency in English & have SIM A will be an advantage.

In-depth knowledge of coffee beans, and roast profiles will be an advantage.

How many years' experience do you have as a Coffee Machine Technician?