Clinic Supervisor (Bogor Area)

PT Satu Dental Indonesia; Bogor; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading dental clinic chain in Indonesia is seeking a Clinic Operations Manager to oversee daily operations across multiple clinics. This role involves managing staff, ensuring high service standards, and monitoring performance targets. Candidates should have a Bachelor's degree in Business Administration or Healthcare Management and at least 3 years of relevant experience. Strong leadership and communication skills are essential. The company offers opportunities for professional growth within a rapidly expanding network of clinics.

Qualifications

• Bachelor’s degree in Business Administration or Healthcare Management.
• 3+ years of experience in clinic operations or healthcare management.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee daily operations across multiple dental clinics.
• Supervise clinic staff and manage patient concerns.
• Monitor clinic performance and implement improvements.
• Coordinate with management to enhance service quality.
• Manage staff scheduling and training.

Skills

Leadership

Problem-solving skills

Team management

Communication skills

Customer service

Multitasking

Clinic management software

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Healthcare Management

Tools

Microsoft Office

Clinic management software

Job description

Oversee daily operations across multiple dental clinics to ensure efficiency and high service standards.

Supervise clinic staff, including front office, dental assistants, and customer service teams.

Monitor clinic performance, ensuring targets for revenue, patient satisfaction, and operational efficiency are met.

Implement and enforce company policies, SOPs, and compliance with healthcare regulations.

Coordinate with dentists, management, and other stakeholders to enhance service quality.

Manage staff scheduling, training, and development to ensure excellent patient care.

Handle escalated patient concerns and operational challenges, providing quick and effective solutions.

Monitor inventory and equipment maintenance, ensuring clinics operate smoothly.

Prepare reports on clinic performance and suggest improvements to senior management.

Qualifications

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.

3+ years of experience in clinic operations, healthcare management, or a supervisory role.

Strong leadership, problem-solving, and team management skills.

Excellent communication and customer service skills.

Ability to multitask and work under pressure in a fast-paced environment.

Proficiency in Microsoft Office and clinic management software.

Knowledge of dental clinic operations and healthcare regulations is a plus.

Willing to handling multiple branch.

SATU Dental is the fastest growing dental chain in Indonesia. Our mission is to build awareness of dental care among Indonesian and give access to high quality dental treatments. With 450+ dentists, we are currently operating 50+ clinics across Jakarta Greater Area, Surabaya, and Semarang.