Client Relation Officer

Viction.id; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An education-focused trading platform in South Jakarta is seeking a Supervisor Relationship Manager Acquisition. This full-time, on-site role involves building and maintaining client relationships, understanding client needs, and ensuring satisfaction. Ideal candidates should have strong interpersonal skills, relevant experience, and proficiency in Bahasa Indonesia and English. Collaborating with teams to enhance client experiences is essential in this dynamic role.

Qualifications

• Strong interpersonal and communication skills for diverse clients.
• Experience in customer service or client-facing roles.
• Attention to detail and efficient problem-solving abilities.
• Proficiency in digital communication tools.
• Ability to work effectively in a team environment.
• Fluency in Bahasa Indonesia and English.
• Ability to manage multiple client accounts.
• Understanding of the trading industry is a plus.

Responsibilities

• Build and maintain strong client relationships.
• Understand client needs and ensure satisfaction.
• Collaborate with internal teams to deliver solutions.
• Manage client communications through various platforms.
• Identify opportunities to enhance client experience.

Skills

Interpersonal skills

Customer service experience

Problem-solving skills

Digital communication proficiency

Collaborative mindset

Fluency in Bahasa Indonesia

Fluency in English

Account management skills

Job description

Supervisor Relationship Manager Acquisition Lv2

Company Description

Viction.id, short for Victory Education, is a leading platform dedicated to providing 100% education-focused content about trading, tailored for Gen Z and Millennials. Based in South Jakarta, Viction.id combines research-driven strategies and real-time insights to make learning about trading engaging and easy to understand. The platform delivers relatable content through YouTube, social media channels, and its website, while also offering mentorship and industry expert guidance. At Viction.id, we believe successful trading begins with the right education, empowering individuals with the knowledge and confidence to make smart decisions in the trading world.

Role Description

The Client Relation Officer is a full-time, on-site role based in South Jakarta. Responsibilities include building and maintaining strong client relationships, understanding client needs, responding promptly to inquiries, and ensuring client satisfaction. The role also involves collaborating with internal teams to deliver effective solutions, managing client communication through various platforms, and identifying opportunities to enhance the client experience. As a representative of Viction.id, you will be instrumental in fostering positive and long-lasting relationships with our growing community.

Qualifications

• Strong interpersonal and communication skills, with the ability to engage effectively with diverse clients
• Experience in customer service, relationship management, or a client-facing role
• Problem-solving skills, attention to detail, and the ability to address client concerns efficiently
• Proficiency in digital communication tools and platforms
• Collaborative mindset and ability to work effectively as part of a team
• Proficiency in Bahasa Indonesia and English
• Proven ability to coordinate and manage multiple client accounts
• Passion for education and an understanding of the trading industry is a plus