Authenticator & Operation Lead Specialist

Luxehouze; Indonesia; On-site; IDR 100.351.000 - 150.527.000; Full time

Job summary

A luxury retail company in Indonesia is seeking a Store Operations Supervisor. You will ensure the efficient execution of daily operations while upholding luxury retail standards. Responsibilities include product authentication, coordinating with teams, and monitoring KPIs. Ideal candidates have 1-2 years experience in retail, fluent Bahasa Indonesia, and excellent attention to detail. This role requires managing stock control and training junior team members. Join a dedicated team committed to high standards and luxury service.

Qualifications

• 1-2 years of experience in store operation, preferably in retail or FMCG.
• Fluent in verbal and written Bahasa Indonesia; English is a plus.
• High attention to details and clarity in communication.

Responsibilities

• Oversee daily store operations ensuring luxury retail standards.
• Perform product authentication and quality control.
• Coordinate with various teams for operational efficiency.

Skills

Store operation experience

Verbal and written Bahasa Indonesia

Attention to detail

Teamwork

Time management

Communication skills

Eagerness to learn

Integrity

Physical stamina

Microsoft Office/Google Spreadsheet proficiency

Job description

Job Descriptions

• Oversee daily store operations to ensure efficiency, accuracy, and luxury retail standards.
• Perform and manage product authentication, quality control, and basic servicing of luxury items.
• Coordinate closely with Merchandising, Sales, Logistics, and Customer Service teams.
• Monitor operational KPIs, SLAs, inventory accuracy, and prepare regular reports.
• Manage stock control, accessories inventory, packing, and delivery coordination.
• Support in-store and digital sales (photos, livestreams, customer viewings) with professional product handling.
• Guide and train junior team members; ensure consistent authentication and operational standards.
• Handle high‑value items with discretion, strong risk awareness, and compliance with SOPs.
• Maintain accurate records in ERP or inventory systems (SAP, Jurnal, Zoho, or similar).

Requirements

• 1-2 years experiences in store operation, preferably in retail or FMCG industry.
• Good notion in verbal and written Bahasa Indonesia. English is an asset.
• High attention to details.
• Able to take direction and work as a team.
• Able to manage time and multiple tasks.
• Clear communication skills.
• Eager to learn new things.
• High integrity and trustworthy.
• High stamina or used to high physical labor.
• Owns driving license and passport.
• Able to operate laptop using Microsoft Office/Google Spreadsheet.