Assistant Reservation Manager | AYANA Komodo

AYANA Hospitality; Komodo; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Nusa Tenggara Timur is seeking an Assistant Reservation Manager to support the Reservations Department. In this role, you will coach and supervise the team, ensure high service quality, and optimize room occupancy. Candidates should have at least 2 years in a similar role and possess strong skills in PMS and yielding management. This position promises a positive work environment and supportive teamwork.

Benefits

Positive Working

Great Environment

Supportive Team Work

Qualifications

• At least 2 years of experience in a reservations leadership role in hospitality.
• Proficient in PMS, PABX, and other hotel reservation systems.
• Strong attention to detail and ability to handle confidential information.

Responsibilities

• Assist in leading, coaching, and supervising the Reservations Communication team.
• Support the team in applying effective selling strategies and resolving guest complaints.
• Work closely with the Front Office and Revenue teams.

Skills

Team coaching

Sales techniques

Attention to detail

Yield management

Tools

PMS

PABX

Job description

Overview

AYANA Komodo Resort is seeking a results-driven and detail-oriented Assistant Reservation Manager to support the efficient operation of our Reservations Department while ensuring an exceptional guest experience.

Responsibilities

1. Assist in leading, coaching, and supervising the Reservations Communication team to ensure consistent service quality, adherence to brand standards, and strong team performance.
2. Assist in monitoring and maintaining up-to-date knowledge of all reservation systems, hotel services, room rates, packages, and promotional offerings.
3. Support the team in applying effective selling strategies, resolving guest complaints, and ensuring accurate input of data in PMS and other relevant systems.
4. Work closely with the Front Office and Revenue teams to help optimize room occupancy and improve guest satisfaction scores.
5. Assist in delivering training, preparing schedules, conducting daily briefings, and ensuring compliance with departmental procedures and service standards.

Qualifications

• At least 2 years of experience in a reservations leadership role in hospitality.
• Proficient in PMS, PABX, and other hotel reservation systems.
• Solid knowledge of sales techniques, yield management, and cost control.
• Strong attention to detail and ability to handle confidential information.
• Skilled in team coaching, training, and delivering effective feedback.

Benefits

• Positive Working
• Great Environment
• Supportive Team Work