Area Manager (Sparks Education)

SEVEN Retail Group; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic education and sports organization in Indonesia is seeking an Area Manager responsible for driving sales growth, leading multi-center teams, and ensuring operational excellence. The successful candidate will manage student advisor and academy manager teams, enhancing service quality and meeting enrollment targets. This role demands strong leadership, problem-solving abilities, and a commitment to customer satisfaction. Ideal applicants will have a bachelor's degree and 4–6 years of relevant experience in sales-driven operations.

Qualifications

• 4–6 years of experience in sales-driven operations, ideally in a managerial role.
• Proven record of managing multiple branches and large teams.
• Strong analytical skills to drive data-informed decisions.

Responsibilities

• Lead sales teams to achieve enrollment targets across multiple centers.
• Ensure operational excellence and compliance with standards.
• Build relationships with parents and stakeholders to enhance brand reputation.

Skills

Sales target achievement

Team leadership

Problem-solving

Customer focus

Operational efficiency

Education

Bachelor’s degree

Job description

The Area Manager is responsible for driving sales growth, ensuring excellent operations, and leading multi-center teams across Sparks Preschool or Sparks Sports Academy. This role oversees Student Advisor/Academy Manager teams, ensures each center meets enrollment targets, maintains high service quality, and strengthens leadership capability within the branches.

Key Responsibilities

• Lead and motivate sales teams (Student Advisors / Academy Managers) to achieve enrollment and conversion targets across multiple centers.
• Review and analyze sales funnel performance, identify growth opportunities, and implement continuous improvement strategies.
• Develop effective sales initiatives, local marketing efforts, and partnership activities to increase visibility and generate leads.
• Mentor sales teams to strengthen communication, follow-up, and closing skills.

• Operational Excellence

  • Oversee day-to-day operations of preschool and sports academy centers to ensure service consistency and operational efficiency.
  • Ensure compliance with operational standards, safety guidelines, SOPs, and customer experience benchmarks.
  • Conduct regular center visits to review performance, identify gaps, and support leaders in problem-solving.
  • Establish customer-focused processes to enhance service quality and student/parent satisfaction.
  • Mentor and develop Center Leaders, School Principals, Academy Managers, and Student Advisors to build strong leadership capability and accountability.
  • Conduct performance evaluations, coach low performers, and support improvement plans.
  • Coordinate with HR on staffing needs, manpower planning, and teacher/coach allocation when needed.

• Parent & Customer Relationship Management

  • Ensure each center delivers an excellent parent experience, resolves escalated concerns professionally, and drives strong retention programs.
  • Build and maintain strong relationships with parents, community partners, and external stakeholders to enhance brand reputation.

• Business Alignment & Reporting

  • Review center performance regularly and align operational strategies with company goals.
  • Prepare detailed reports and insights to support decision-making and regional growth strategies.
  • Contribute to strategic planning for business expansion and long-term development.

Requirements

• Bachelor’s degree from any major.
• 4–6 years experience in sales-driven operations, preferably as Area Manager/Multi-Unit Manager.
• Proven ability to manage multiple branches/outlets and lead large teams.
• Strong track record in hitting sales targets, improving conversion, and executing growth strategies.
• Skilled in analyzing sales & operational data to drive decisions.
• Excellent leadership, coaching, communication, and problem-solving skills.
• Customer-focused with experience handling escalations professionally.
• Hands‑on, organized, and able to manage priorities across multiple locations.
• Background in education (preschool, tutoring, academy) is a strong plus.
• Willing to travel regularly to centers.