Agro Technical Support Jr. Manager

PT LIUGONG MACHINERY INDONESIA; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading heavy equipment firm in Indonesia seeks a Technical Support Manager to serve as the primary contact for key agricultural accounts. This role involves monitoring equipment performance, coordinating with technical teams, and providing solutions for complex issues. Candidates should have a relevant engineering degree, 3+ years of experience in technical service, and strong leadership and problem-solving skills. Proficiency in English is mandatory.

Qualifications

• 3+ years of experience in technical service or support within agriculture or heavy equipment sector.
• Direct experience with key account customers or dealer in site operations.
• Professional certifications preferred (e.g., POP, Safety, Technical Certification).

Responsibilities

• Serve as primary technical support contact for key agriculture accounts.
• Monitor and report on equipment performance and product issues.
• Lead coordination with technical teams and dealers.

Skills

Heavy equipment troubleshooting

Customer service orientation

Technical presentations

Leadership

Problem-solving

Fluent in English

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Serve as the manager and primary technical support contact for designated key agriculture accounts within the region.

Adopt both customer and internal team perspectives to ensure key customers satisfaction in technical matters.

Lead and coordinate with on-site technical and aftersales teams, head office product and aftersales team, dealer, and chinese support technicians within the sites.

Monitor, analyze, and report on equipment performance, parts related, and product issue and modification and product attachment.

Provide diagnostic support, conduct root cause analyses, and offer solutions to complex mechanical, electrical, and hydraulic issues as needed.

Collaborate with warranty technical/product specialists, product specialists, and parts/service teams to resolve technical escalations and implement necessary modifications or improvements.

Manage and uphold the matrix of Service Level Agreements (SLAs) established by the Key Accounts (KA) Department for all KACs within the respective region.

Conduct routine visits and meetings with KACs/dealers regarding technical performance reports, condition monitoring data, and improvement plans.

Becoming a connecion role between key customers of agriculture, dealers, and internal teams support.

Deliver or coordinate technical training sessions for customer technicians and internal teams.

Job Requirements

• Preferrably acquire a bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Preferrably acquire professional certifications (e.g., POP, Safety Certification, Technical Certification, etc.).
• 3+ years of experience in technical service or support within the agriculture, forestry, and heavy equipment sector.
• Direct experience with key account customers or dealer in site operations (agriculture, forestry).
• In-depth understanding of heavy equipment troubleshooting, repair and maintenance.
• Experience managing key customers in agriculture sector from end to end process related to technical heavy equipments and internal characteristic of agriculture customers.
• Ability to act as a technical escalation point and advisor to key customers and dealers.
• Skilled in preparing technical reports, equipment performance reviews, and improvement plans.
• Close collaboration with sales, after-sales, product support teams, and or dealers.
• Strong leadership skills to manage key customers of agriculture, dealer, and field coordinators.
• High-level customer service orientation and problem-solving ability.
• Professional communication skills for technical presentations, negotiations, and problem resolution.
• Ability to train and mentor support staff and dealers.
• Willingness to travel to key customers projects and dealers operational location.
• Familiar with internal systems (e.g., online parts catalogue, telematics system, etc.).
• Good proficiency in English (both written and spoken)

About the Company

PT. LiuGong Machinery Indonesia is a subsidiary of Guangxi LiuGong Machinery Co., Ltd, a Multi-National Heavy Equipment Manufacturing Company headquartered in Liuzhou, China. Started in 1958, LiuGong brought the first modernized wheel loader to China in 1966, eventually expanding to 19 different product lines today.

Equipped with total 20 manufacturing worldwide, the company employs more than 9500 people, including more than 1,000 engineers working in five world-class research and development facilities.

Expanding the business in Indonesia and the Asia Pacific region, one of our mission is to strengthen the market by providing competitive products and adequate services. These missions will be accomplished by hiring professional and dedicated talents to be part of our succeed organizations.