Agent Contact Center

PT Transcosmos Indonesia; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global digital transformation partner is seeking a Customer Service Representative to provide support through various channels while ensuring customer satisfaction. Candidates should have at least 1 year of experience in customer service and possess strong logical reasoning and empathy skills. This position is based in Surakarta and is open to fresh graduates. Immediate joining is preferred.

Qualifications

• Minimum 1 year in customer service, content QC or return refund.
• E-commerce platform experience and aftersales consulting preferred.
• Have logical reasoning and customer empathy.

Responsibilities

• Provide customer support through various channels.
• Monitor product or content quality uploaded by users.
• Resolve customer inquiries prioritizing satisfaction.
• Make reports on customer complaints and actions taken.

Skills

Customer empathy

Complaint resolution

Logical reasoning

Education

D3 or equivalent degree

Job description

Minimum 1 year in customer service, content QC or return refund. Fresh graduates are welcome to apply.

Educational Background: Min D3 all literature with GPA min 2.75 preferred.

Have logical reasoning and customer empathy.

Willing to place in Surakarta.

Can join as soon as possible.

Job Description

• Provide customer support primarily through call, email, chat or other channels, addressing inquiries, resolving issues and delivering timely responses to customers’ queries or concerns in accordance with predetermined parameters.
• Monitor product, content or video quality labeling uploaded by user.
• Resolves customer inquiries and prioritizes customer satisfaction by putting their needs first.
• Make reports on customer complaints and follow-up actions to solve the problem.

Qualifications and Requirements

• Minimum 1 year in customer service, content QC or return refund.
• E-commerce platform, complaint resolution, customer service, aftersales consulting related work experience is preferred.
• Logical reasoning and customer empathy.

Company Overview

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions. We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management. At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

EEO Statement

The job description is gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.