Account Manager (QSR)

Givaudan; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global leader in flavors and fragrances is seeking an experienced Account Manager (QSR) based in Jakarta, Indonesia. The role involves building strong client relationships, developing tailored account plans, and collaborating with internal teams to drive growth in the Quick Service Restaurant market. Candidates should have a relevant bachelor's degree and a minimum of 5 years of experience in the flavour industry, emphasizing solid communication and negotiation skills.

Benefits

Comprehensive healthcare and retirement plan

Attractive package with benefits

Opportunities for progressive learning and development

Qualifications

• Minimum of 5 years' experience in the flavour industry, specializing in food service and/or QSR.
• Proficiency in Mandarin is an advantage.
• Capable of managing multiple client accounts.

Responsibilities

• Build and maintain long-term relationships with clients in the QSR market.
• Develop and execute account plans to achieve growth.
• Collaborate with teams to deliver client solutions.
• Identify and pursue new business opportunities.
• Manage contract renewals and negotiations.

Skills

Excellent verbal and written communication skills in English

Strong interpersonal skills

Proficient in CRM software

Proactive problem-solving

Negotiation skills

Education

Bachelor's degree in Food Technology, Food Science, Chemical Engineering or Pharmacy

Tools

CRM software

Job description

Overview

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Account Manager (QSR) - Your future position?

As the Account Manager (QSR), you will build and nurture long-term client relationships, driving growth through tailored account plans (within the QSR market) and close collaboration with internal teams. You will identify new opportunities, manage contracts, and ensure client satisfaction by proactively addressing needs and delivering impactful solutions. You will report to the Sales Lead and will be based in Jakarta, Indonesia.

Sounds interesting? In this exciting role you also will be responsible for:

Responsibilities

• Build and maintain strong, long-term relationships with clients within the QSR (Quick Service Restaurant) market.
• Develop and execute account plans to achieve client objectives and drive business growth.
• Collaborate with cross-functional teams (sales, marketing, product development, customer service) to deliver solutions that meet client expectations.
• Identify and pursue new business opportunities within existing accounts.
• Provide regular updates to clients and internal stakeholders on account performance and initiatives.
• Address and resolve client issues effectively and in a timely manner.
• Manage contract renewals and lead negotiation of agreements.

Your profile

Your professional profile includes:

• Bachelor's degree in Food Technology, Food Science, Chemical Engineering or Pharmacy.
• Minimum of 5 years' experience in the flavour industry, with a specialization in food service and/or QSR business.
• Excellent verbal and written communication skills in English; proficiency in Mandarin is an advantage.
• Strong interpersonal skills with a proactive, customer-centric approach to problem-solving.
• Proven ability to negotiate contracts and agreements effectively.
• Skilled in identifying, addressing, and resolving client issues.
• Capable of managing multiple client accounts and prioritizing tasks effectively.
• Proficiency with CRM software and other relevant business tools.
• Attractive package with benefits.
• Excellent opportunities for progressive learning and development.
• A creative team environment that will inspire you.
• Comprehensive healthcare and retirement plan.

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At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.