Technician jobs in United Kingdom
Service Desk Technician - On-site IT Support (1st/2nd Line)
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Job summary
A prominent recruitment consultancy is looking for a Service Desk Technician to join an established IT team in Cheltenham. The role involves providing on-site support to internal users, troubleshooting hardware issues, and managing support tickets. Candidates should have at least 2 years of service desk experience and be familiar with M365 Suite and Active Directory. The position offers a salary of up to £30,000 and various benefits including holiday leave and a bonus scheme.
Benefits
Qualifications
- Minimum 2 years experience on a service desk.
- Proficiency in M365 Suite.
- Experience with Active Directory administration.
Responsibilities
- Manage 1st/2nd line support tickets.
- Perform onboarding and offboarding for users.
- Handle hardware setups and repairs.
- Conduct incident and request management.
- Document IT processes and procedures.
- Facilitate new starter inductions.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.