Service Desk Technician - On-site IT Support (1st/2nd Line)

Hunter Selection; Gloucester; On-site; GBP 30,000; Full time

Job summary

A prominent recruitment consultancy is looking for a Service Desk Technician to join an established IT team in Cheltenham. The role involves providing on-site support to internal users, troubleshooting hardware issues, and managing support tickets. Candidates should have at least 2 years of service desk experience and be familiar with M365 Suite and Active Directory. The position offers a salary of up to £30,000 and various benefits including holiday leave and a bonus scheme.

Benefits

25 days holiday

On-site parking

Discretionary bonus scheme

Health benefits

Clear progression structure

Social Events

Life assurance - 4x annual salary

Overtime

Qualifications

• Minimum 2 years experience on a service desk.
• Proficiency in M365 Suite.
• Experience with Active Directory administration.

Responsibilities

• Manage 1st/2nd line support tickets.
• Perform onboarding and offboarding for users.
• Handle hardware setups and repairs.
• Conduct incident and request management.
• Document IT processes and procedures.
• Facilitate new starter inductions.

Skills

Service Desk Experience

M365 Suite

Active Directory

Hardware Troubleshooting

LAN/WAN

DNS

DHCP

Job description

A prominent recruitment consultancy is looking for a Service Desk Technician to join an established IT team in Cheltenham. The role involves providing on-site support to internal users, troubleshooting hardware issues, and managing support tickets. Candidates should have at least 2 years of service desk experience and be familiar with M365 Suite and Active Directory. The position offers a salary of up to £30,000 and various benefits including holiday leave and a bonus scheme.