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Lift Service Manager
Job summary
A leading independent lift company in Dartford is seeking a Lift Service Manager to provide leadership and technical oversight within the Service Department. The ideal candidate will have proven experience in the lift industry, managing teams to ensure high-quality service delivery. Responsibilities include resource management, client relations, compliance, and supporting team development. This position offers a competitive salary and various benefits including a company car or car allowance, and opportunities for career progression.
Benefits
Qualifications
- Proven leadership experience within the lift industry, ideally in service or repairs management.
- Minimum 3 years of experience managing lift service, engineering operations, or related services.
- Strong technical understanding of lift systems and safety standards.
Responsibilities
- Lead and manage the Lift Service team.
- Oversee scheduling, resource allocation, and performance management.
- Foster strong client relationships and handle escalations.
- Drive safety culture and compliance.
- Support hiring, training, and development of engineers and office staff.
- Manage budgets and performance metrics.
Skills
Tools
Lift Industry, Engineering Management
Dartford, Kent
Basic Salary : £55,000 - £60,000
Benefits: Company car or car allowance, 25 days holiday + bank holidays, private pension, Employee Assistance Programme (Day 1), Death in Service (3x salary), discretionary sickness scheme, enhanced family policies, employee referral scheme, incentive scheme, discounts platform, career progression
Commutable from: Dartford, Bexleyheath, Orpington, Woolwich, Sidcup, Gravesend, Welling, Swanley, Erith, Grays
Marmon Lift Recruitment is supporting one of the UK’s leading independent lift companies in the search for an experienced and driven Lift Service Manager based in Dartford.
Now operating as a stand‑alone, PE‑backed business, our client is undergoing significant transformation and growth. The Lift Service Manager role is a key appointment within this journey, providing leadership, technical oversight, and operational excellence across the Service Department.
Lead and manage the Lift Service team, ensuring efficient, safe, and high‑quality delivery of all repair and maintenance activities.
Oversee scheduling, resource allocation, and performance management to meet customer expectations and contractual deadlines.
Foster strong client relationships, handling escalations and ensuring excellent customer satisfaction.
Drive safety culture and compliance, conducting audits and ensuring proper use of PPE, tools, and vehicles.
Support hiring, training, and development of engineers and office staff.
Manage budgets and performance metrics to ensure profitability and operational efficiency.
Collaborate with Account Managers and internal teams to deliver seamless service and quality outcomes.
Proven leadership experience within the lift industry, ideally in service or repairs management.
Minimum 3 years of experience managing lift service, engineering operations, or related services.
Strong technical understanding of lift systems and safety standards.
Excellent communication, problem‑solving, and client relationship skills.
Confident using service management systems and Microsoft Office tools.
Committed to delivering operational excellence, safety, and customer satisfaction.
- For a confidential conversation, call (phone number removed) (Monday - Friday)
- Ping us your CV by email
Marmon Lift Recruitment is passionate about understanding what is truly important to you in your next move before entering the application or interview process. This commitment to you will ensure we represent your best interests at all times, and together we can secure your next move in the passenger lift industry
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.