Lift Service Manager

Marmon Lift Recruitment; Dartford; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading independent lift company in Dartford is seeking a Lift Service Manager to provide leadership and technical oversight within the Service Department. The ideal candidate will have proven experience in the lift industry, managing teams to ensure high-quality service delivery. Responsibilities include resource management, client relations, compliance, and supporting team development. This position offers a competitive salary and various benefits including a company car or car allowance, and opportunities for career progression.

Benefits

Company car or car allowance

25 days holiday + bank holidays

Private pension

Employee Assistance Programme

Death in Service (3x salary)

Discretionary sickness scheme

Enhanced family policies

Employee referral scheme

Incentive scheme

Discounts platform

Career progression

Qualifications

• Proven leadership experience within the lift industry, ideally in service or repairs management.
• Minimum 3 years of experience managing lift service, engineering operations, or related services.
• Strong technical understanding of lift systems and safety standards.

Responsibilities

• Lead and manage the Lift Service team.
• Oversee scheduling, resource allocation, and performance management.
• Foster strong client relationships and handle escalations.
• Drive safety culture and compliance.
• Support hiring, training, and development of engineers and office staff.
• Manage budgets and performance metrics.

Skills

Leadership

Technical understanding of lift systems

Client relationship skills

Problem-solving

Communication

Service management systems

Tools

Microsoft Office

Job description

Lift Service Manager

Lift Industry, Engineering Management

Dartford, Kent

Basic Salary : £55,000 - £60,000

Benefits: Company car or car allowance, 25 days holiday + bank holidays, private pension, Employee Assistance Programme (Day 1), Death in Service (3x salary), discretionary sickness scheme, enhanced family policies, employee referral scheme, incentive scheme, discounts platform, career progression

Commutable from: Dartford, Bexleyheath, Orpington, Woolwich, Sidcup, Gravesend, Welling, Swanley, Erith, Grays

Marmon Lift Recruitment is supporting one of the UK’s leading independent lift companies in the search for an experienced and driven Lift Service Manager based in Dartford.

Now operating as a stand‑alone, PE‑backed business, our client is undergoing significant transformation and growth. The Lift Service Manager role is a key appointment within this journey, providing leadership, technical oversight, and operational excellence across the Service Department.

Responsibilities

Lead and manage the Lift Service team, ensuring efficient, safe, and high‑quality delivery of all repair and maintenance activities.

Oversee scheduling, resource allocation, and performance management to meet customer expectations and contractual deadlines.

Foster strong client relationships, handling escalations and ensuring excellent customer satisfaction.

Drive safety culture and compliance, conducting audits and ensuring proper use of PPE, tools, and vehicles.

Support hiring, training, and development of engineers and office staff.

Manage budgets and performance metrics to ensure profitability and operational efficiency.

Collaborate with Account Managers and internal teams to deliver seamless service and quality outcomes.

Ideal Candidate

Proven leadership experience within the lift industry, ideally in service or repairs management.

Minimum 3 years of experience managing lift service, engineering operations, or related services.

Strong technical understanding of lift systems and safety standards.

Excellent communication, problem‑solving, and client relationship skills.

Confident using service management systems and Microsoft Office tools.

Committed to delivering operational excellence, safety, and customer satisfaction.

Apply to this Lift Service Manager Position

1. For a confidential conversation, call (phone number removed) (Monday - Friday)
2. Ping us your CV by email

Marmon Lift Recruitment is passionate about understanding what is truly important to you in your next move before entering the application or interview process. This commitment to you will ensure we represent your best interests at all times, and together we can secure your next move in the passenger lift industry