Retail Tech Support Specialist

John Lewis Partnership; Chelmsford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Chelmsford seeks a Technical Support Partner to deliver excellent customer service and resolve product-related queries. This role requires strong communication skills, technical support experience, and a high level of product knowledge. You'll serve as the first point of contact, troubleshooting issues and liaising with suppliers to ensure prompt resolutions. Join a team committed to maintaining high retail standards in a supportive environment.

Benefits

Flexible working arrangements

Work-life balance support

Employee ownership benefits

Qualifications

• Experience in a customer-facing retail environment is desirable.
• Ability to troubleshoot product-related issues.

Responsibilities

• Offer exceptional customer service to customers.
• Keep customers updated with product repairs.
• Troubleshoot technical issues as a first point of resolution.
• Support the shop team with general tasks.

Skills

Good communication skills

High level of product knowledge

Technical support experience

Job description

A leading retail company in Chelmsford seeks a Technical Support Partner to deliver excellent customer service and resolve product-related queries. This role requires strong communication skills, technical support experience, and a high level of product knowledge. You'll serve as the first point of contact, troubleshooting issues and liaising with suppliers to ensure prompt resolutions. Join a team committed to maintaining high retail standards in a supportive environment.