No-Code Integration Specialist (B2B PLG SaaS)

Madfish; Remote; GBP 40,000 - 50,000; Full time

Job summary

A pioneering software company in the United Kingdom is looking for an Automation Specialist to design and implement automation workflows. The ideal candidate will have 2-4 years of hands-on experience with no-code automation tools like Make, n8n, or Zapier. Responsibilities include building automated customer onboarding processes and troubleshooting integration issues. Strong English communication skills are essential, as you will interact directly with customers. Show us what you've built to apply!

Qualifications

• 2-4 years hands-on experience with no-code automation platforms.
• Real experience in building workflows is essential.
• Strong understanding of APIs and system integrations.

Responsibilities

• Design and build automation workflows for customer success.
• Troubleshoot integration issues and guide customers.
• Create documentation and templates to scale support.

Skills

No-code automation platforms

APIs and webhooks understanding

Strong English communication

Tools

Make

n8n

Zapier

Job description

About the Role

We're a PLG B2B SaaS company looking for someone who lives and breathes automation. You'll build the systems, workflows, and integrations that help our customers succeed at scale — not by hand‑holding 30 enterprise accounts, but by creating smart, automated solutions that drive retention and expansion across hundreds of smaller accounts.

What You'll Do

Build & Automate

• Design and build automation workflows using Make, n8n, Zapier
• Create integration templates and ready‑to‑use workflow recipes for customers
• Set up automated onboarding sequences, health monitoring, and expansion triggers
• Connect our platform with third‑party tools via APIs and webhooks

Technical Customer Enablement

• Troubleshoot integration issues and help customers configure their setups
• Run live sessions to walk customers through complex integrations
• Create documentation, video guides, and templates that scale support

Systems Thinking

• Identify patterns in customer needs and build repeatable solutions
• Work with product/engineering on integration improvements
• Own the technical side of customer lifecycle automation

Requirements

Must Have:

• 2-4 years working hands‑on with no‑code automation platforms (Make, n8n, Zapier)
• Real experience building workflows — not just "familiar with"
• Understanding of APIs, webhooks, and how systems connect
• Strong English communication — you'll regularly be on calls with customers
• Experience in B2B SaaS or MarTech environment

Big Plus:

• Background in marketing automation (Intercom, Customer.io, Segment)
• Experience with CRMs (HubSpot, Pipedrive)
• Previous work building customer‑facing automation templates or integrations

This Role Is NOT For You If…

• You come from traditional enterprise CS managing a handful of accounts
• You prefer relationship management over building systems
• You haven't actually built automation workflows yourself

To Apply: Show us something you've built — a workflow, an integration, a Loom walkthrough. We want to see how you think.