Applications Support Senior Analyst - Assistant Vice President

Citi; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global investment bank in Belfast seeks an Application Support Senior Analyst to provide technical and business support for critical applications. This role includes maintaining application systems, supporting users, and managing operational environments. Ideal candidates should possess Unix/Linux skills and relevant application support experience. With a competitive salary and a hybrid working model, this position offers excellent benefits including annual leave, performance bonuses, and professional development opportunities.

Benefits

27 days annual leave

Discretionary annual performance-related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to learning and development resources

Qualifications

• Relevant experience in an Application Support role.
• Strong knowledge/experience of Unix/Linux commands & shell scripting.
• Strong knowledge/experience of Database platforms such as Oracle, OraaS & MongoDB.

Responsibilities

• Provide technical and business support for users of Citi Applications.
• Maintain application systems running in daily operations.
• Manage and support applications and their operating environments.

Skills

Unix/Linux commands

Shell scripting

Database platforms (Oracle, OraaS, MongoDB)

WebSphere

Open Shift platforms

Job scheduling tools (Autosys)

Application monitoring tools (ITRS Geneos, App Dynamics)

Problem Management Tools

Release deployment tools (uDeploy, LightSpeed)

Education

Bachelor's/University degree or equivalent experience

Job description

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escape to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.

Qualifications

• Relevant experience in an Application Support role.
• Strong knowledge/experience of Unix/Linux commands & shell scripting.
• Strong knowledge/experience of Database platforms such as Oracle, OraaS & MongoDB.
• Strong knowledge/experience of WebSphere and Open Shift platforms.
• Knowledge/experience of job scheduling tools such as Autosys.
• Knowledge/experience of application monitoring tools like ITRS Geneos & App Dynamics.
• Knowledge/experience of problem Management Tools.
• Knowledge/experience of release deployment tools such as uDeploy, LightSpeed etc.

Education

• Bachelor’s/University degree or equivalent experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.