Technical Coordinator jobs in United Kingdom
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Technical Product Support Specialist
Job summary
A leading recruitment firm in Leeds seeks a Technical Product Support Specialist to provide expert customer assistance. This role involves resolving technical queries and ensuring a high standard of customer service. Candidates should have a background in technical support, strong problem-solving skills, and excellent communication abilities. The position offers a salary range of £28,000 - £34,000 with opportunities for development and hybrid working options.
Benefits
Qualifications
- Experience in a technical support role related to products.
- Strong problem-solving abilities and attention to detail.
- Excellent verbal and written communication.
- Ability to learn quickly and adapt.
- Familiarity with troubleshooting technical issues.
Responsibilities
- Provide support to customers via various channels.
- Resolve product-related issues efficiently.
- Maintain records of customer interactions.
- Collaborate with teams on technical problems.
- Guide customers on product usage.
- Create support documentation.
- Participate in training on new products.
- Ensure customer satisfaction through timely support.
Skills
The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry.
- Provide technical support to customers via phone, email, and other communication channels.
- Troubleshoot and resolve product-related issues efficiently and effectively.
- Maintain detailed records of customer interactions and solutions provided.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Offer guidance to customers on product usage and features.
- Contribute to the creation of support documentation and FAQs.
- Participate in training sessions to stay updated on new products and technologies.
- Ensure customer satisfaction by delivering timely and professional support.
- A background in technical support in a products focused role.
- Strong problem-solving skills and a detail-oriented approach.
- Excellent communication skills, both written and verbal.
- A proactive attitude with the ability to learn and adapt quickly.
- Familiarity with troubleshooting technical products or software.
- A commitment to providing exceptional customer service.
- Salary: £28,000 - £34,000 per annum.
- Opportunities for personal development and career growth.
- A bonus structure to reward your contributions.
- A permanent role within a supportive and collaborative team.
- Leeds-based office location with hybrid working options.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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