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Come and join our One Great Team here at Haven as a Head of Food & Beverage!

As part of the Senior Leadership Team on Park, as Head of Food & Beverage, you will be responsible for leading a large Food & Beverage team. You will inspire and support your teams across all the Food & Beverage outlets on Park, including our Bars, Restaurants, and Takeaway brands. You'll drive your teams to always be guest-obsessed, meeting targets, following standard operating procedures, and driving continuous improvement to ensure that every guest and owner on our park has a great time with memories that last a lifetime.

• Leadership: Provide visionary leadership to the Food & Beverage team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high-performing team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for success with Haven.
• Guest Experience: Interact with guests, build trusted relationships with owners, and address their needs and concerns. Handle escalated guest issues promptly and satisfactorily, and gather and analyze guest feedback to make continuous improvements.
• Strategic Planning: Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
• Team Management: Recruit, train, mentor, and evaluate your team's performance, fostering a culture of collaboration, innovation, and professional development.
• Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Support your Team Managers in delivering year-on-year sales growth and exceeding budgeted profit by driving sales through outstanding delivery of food, drinks, and service.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to build strong relationships, identify growth opportunities, and ensure guest satisfaction.
• Compliance: Ensure all departmental activities adhere to relevant laws, regulations, and industry standards.
• Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.

• Free use of our leisure facilities, including the swimming pool
• Up to 50% discount on food on Park and 20% discount in our shops
• Opportunity to use our Corporate Box at the O2 Arena
• Discounts with many national brands and retailers
• 20% discount for you, your family, and friends across Haven & Warner Leisure Hotels
• Reward & recognition schemes
• Training and development opportunities including fully funded qualifications
• Health, mind, and money support programs
• Enhanced family-friendly policies and pay (eligibility criteria apply)

Salary: Highly competitive + up to 25% annual bonus

What we are looking for is…

• Previous experience at a senior level within the hospitality industry (preferable)
• Strong leadership and management skills, with a proven ability to motivate and develop your team
• Excellent strategic planning and problem-solving abilities
• Exceptional communication and interpersonal skills
• Proven track record of achieving departmental and organizational goals
• Knowledge of industry trends, regulations, and best practices
• Budgeting and financial management experience
• Strong organizational skills and attention to detail
• Confident decision-making abilities with sound judgment and the ability to manage conflicting priorities under pressure

We’re part of the award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 team members across 39 seaside locations, with our HQ based in Hemel Hempstead.

Working with us is defined by our exceptional people and teams. At Haven, we pride ourselves on our Breath of Fresh Air culture, focusing on valuing and supporting every team member. We prioritize openness and transparency, allowing our team members to be their authentic selves.

We offer flexibility where possible; our Heads of Departments typically work around 45 hours per week over 5 days, including evenings and weekends.

When invited to meet with us, the process may include 2-3 stages, such as an interview, site visit, and skills test, depending on the role.