Spa à Grande-Bretagne

Part of London + Regional Hotels,The Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

• Demonstrate confidence, a pleasant personality and good communication skills while welcoming all club members and thier guests
• Check membership cards and charge fees when required
• Adhere to all cash handling procedures, including till reconciliation and cashing up at the end of late shift
• Maintain high personal standards and ensure uniform is always clean and well presented
• Be knowledgeable on current offers, activities & events and promote them to all members and guest
• Book activities for members and take payment where appropriate
• Assist customers enquiring about membership at The Lensbury
• Liaise with other leisure departments regarding activity booking where required. Ensure all printed material is available to members
• Ensure the Reception areas are presented to the highest standard including all notice boards.
• Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required
• Carry out additional membership sales responsibilities, assisting the Membership Team

• Ability to deal effectively and competently with all guests and members
• Methodical approach to work
• Excellent customer service skills and good telephone manner
• Accurate typing skills and good attention to detail
• Previous experience within a reception or similar role and knowledge of computerised reservation systems
• An interest in Sport and Leisure is desirable

• Free meals whilst on duty
• Staff Awards and Social events throughout the year
• Free parking
• Refer a Friend programme