Night Front Office Clerk - Front Office - The Landmark London

The Landmark; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a Night Front Office Clerk to deliver exceptional service and support a vibrant team atmosphere. The role involves handling guest expectations, managing cash transactions, and adhering to hotel standards. Candidates should have a commitment to customer service, bringing positive energy to the team. Competitive annual earnings of up to £30,000 including benefits such as a pension, meals on duty, and discounts across properties.

Benefits

Pension with company contributions

50% discount in restaurants

Complimentary stay after probation

Free meals on duty

Employee assistance programme

Bike to work scheme

Qualifications

• Experience in hospitality or front office roles preferred.
• Ability to handle cash transactions and meet guest needs.
• Commitment to providing high-quality customer service.

Responsibilities

• Familiarize with Standard Operating Procedures.
• Ensure guest satisfaction by putting their needs first.
• Handle cash and money transactions competently.

Skills

Positive energy

Customer service orientation

Familiarity with cash handling

Job description

Enrich the Journeys of our People and our Guests as our Night Front Office Clerk!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Benefits

Annual Earnings up to £30,000.00 (£25,500.00 annual base salary + non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Front Office Clerk, to join our Front Office on an permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• To be familiar with the department’s Standard Operating Procedures, as well as the LQA and AA Standards.
• Understanding of relevant policies and procedures and how to deal with specific situations.
• To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.
• To always put guests ‘first’, trying to meet and exceed their expectations and needs.
• To pre-register guests when applicable, following established procedures.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours.

Why Join Us

• One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Night Front Office Clerk role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK