Club Coordinator

Four Seasons Hotels and Resorts; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prestigious luxury hotel in London is seeking a Club Coordinator to manage member relations and provide exceptional service. This full-time position requires experience in luxury hospitality, strong communication skills, and a passion for service. Join a vibrant team that values employee growth and offers a competitive salary package of £35,000 along with various benefits including up to 33 days holiday. Flexible working hours are essential to meet our operational needs.

Benefits

£35,000 package including hotel service charge and salary

Excellent training and career development opportunities

Up to 20 complimentary nights at Four Seasons Hotels

Free meals at staff canteen

Holiday entitlement increases with service

Employee Recognition Programs

Qualifications

• Previous experience in a luxury hospitality or private members club environment.
• Confident using Microsoft Office and Club management systems.
• A genuine passion for service and creating memorable experiences.

Responsibilities

• Greet and assist Members and guests with professionalism.
• Provide administrative support to Events and Membership departments.
• Coordinate Club communications and respond to Member enquiries.

Skills

Luxury hospitality experience

Strong interpersonal skills

Excellent communication skills

Organisational skills

Attention to detail

Microsoft Office proficiency

Passion for service

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. As impressive inside as out, this famous five‑star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

About Ten Trinity Square Private Members Club:

Located in the heart of the City of London, Ten Trinity Square Private Club represents a unique partnership between Reignwood Group, Four Seasons Hotels and Resorts and Château Latour; conceived as a place of purpose where outstanding individuals can meet in a relaxed setting for the sharing of ideas, perspective and aspirations.

About the Role

As Club Coordinator, you will be the first point of contact for our Members, delivering a warm welcome and consistently exceptional service. This multifaceted role supports both the Events and Membership Sales teams, while also managing Member Relations and overseeing the Club Reception. You will play a key part in ensuring the smooth day‑to‑day running of the Club and maintaining the highest standards of hospitality.

What you will do:

• Greet and assist Members and guests with professionalism and discretion
• Provide administrative support to the Events and Membership departments
• Maintain accurate Member records and assist with onboarding new Members
• Coordinate Club communications and respond to Member enquiries
• Support the planning and execution of Club events
• Ensure the reception area and Club spaces are impeccably presented at all times

What you bring:

• Previous experience in a luxury hospitality or private members club environment
• Strong interpersonal skills and a natural ability to build rapport
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Confident using Microsoft Office and Club management systems
• A genuine passion for service and creating memorable experiences

Schedule and hours:

• This is a full‑time position based on a 40-hour contract, worked across five 8‑hour shifts from Monday to Friday.
• The Club operates from 7am to 11pm, Monday to Friday, and is closed on bank holidays. Flexibility to work early mornings and late evenings is essential.

Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:

• £35,000 package which includes hotel service charge, and salary
• 40 hour working week
• Excellent training and career development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of service
• Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the day
• Up to 2 paid Wellness days per year!
• Holiday entitlement increases with years of service up to 33 days off
• Free Life Insurance
• Bupa Dental and MediCash plan available
• Opportunities to build a successful career with global potential
• Season ticket loan & cycle to work scheme
• Free uniform dry cleaning available
• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream- a salary advance benefit
• Employee Recognition Programmes
• & many, many more surprises to discover!

We look forward to receiving your application!

All applicants must hold the Right to Work in the UK