Members' Receptionist

The Lensbury; Teddington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leisure club and hotel in Teddington is seeking a Receptionist to welcome guests, manage memberships, and maintain high standards of service. The ideal candidate will have excellent customer service skills, experience in a similar role, and a methodical approach to work. Benefits include free meals on duty and staff awards. This is an excellent opportunity to join a vibrant team in a prestigious setting.

Benefits

Free meals whilst on duty

Staff Awards and Social events throughout the year

Free parking

Refer a Friend programme

Qualifications

• Previous experience within a reception or similar role is required.
• Ability to deal effectively with guests and members.
• Attention to detail and accuracy in work.

Responsibilities

• Welcome club members and their guests with confidence.
• Check membership cards and charge fees when necessary.
• Maintain high personal standards and ensure uniform is clean.
• Assist customers inquiring about membership.

Skills

Excellent customer service skills

Good communication skills

Accurate typing skills

Methodical approach to work

Knowledge of computerised reservation systems

Job description

About us

Part of London + Regional Hotels,The Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

Key Responsibilities

• Demonstrate confidence, a pleasant personality and good communication skills while welcoming all club members and thier guests
• Check membership cards and charge fees when required
• Adhere to all cash handling procedures, including till reconciliation and cashing up at the end of late shift
• Maintain high personal standards and ensure uniform is always clean and well presented
• Be knowledgeable on current offers, activities & events and promote them to all members and guest
• Book activities for members and take payment where appropriate
• Assist customers enquiring about membership at The Lensbury
• Liaise with other leisure departments regarding activity booking where required. Ensure all printed material is available to members
• Ensure the Reception areas are presented to the highest standard including all notice boards.
• Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required
• Carry out additional membership sales responsibilities, assisting the Membership Team

What we are looking for

• Ability to deal effectively and competently with all guests and members
• Methodical approach to work
• Excellent customer service skills and good telephone manner
• Accurate typing skills and good attention to detail
• Previous experience within a reception or similar role and knowledge of computerised reservation systems
• An interest in Sport and Leisure is desirable

What's in it for you

• Free meals whilst on duty
• Staff Awards and Social events throughout the year
• Free parking
• Refer a Friend programme