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Onsite IT Support Engineer
Job summary
A leading IT services provider in the United Kingdom is seeking a Senior Onsite IT Support Engineer to deliver exceptional technical support and ensure smooth IT operations across global offices. The ideal candidate will have 4–10 years of experience in onsite IT support, strong interpersonal skills, and advanced proficiency in Windows and macOS environments. Responsibilities include providing IMAC support, managing VIP users, and troubleshooting AV technology. This role demands professionalism and urgency in a multi-cultural setting.
Qualifications
- 4–10 years of hands-on experience in onsite IT support or end-user computing environments.
- Expertise in support platforms and tools.
- Strong documentation skills, with cultural sensitivity.
Responsibilities
- Provide full-scope IMAC support across onsite endpoints and peripherals.
- Perform diagnostics and troubleshooting of desktops and laptops.
- Maintain and support AV/conference room technologies.
Skills
Education
Tools
We are seeking experienced Senior Onsite IT Support Engineers to join our regional support teams across multiple global offices. In this role, you will serve as a key technical resource, delivering end‑user support, executing hardware lifecycle tasks, and ensuring smooth day‑to‑day IT operations in a fast‑paced, multi‑cultural environment. This position demands advanced technical expertise, a strong customer service mindset, and the ability to manage VIP and AV support needs with professionalism and urgency.
- Provide full-scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals.
- Perform setup, configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment. Deliver white‑glove VIP support for executive users and manage real-time escalations.
- Maintain and support AV / conference room technologies, addressing urgent walkup issues with responsiveness and discretion.
- Execute depot services including device imaging, configuration, inventory tagging, shipment coordination, and asset lifecycle tracking.
- Manage onboarding and offboarding IT tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms.
- Use ServiceNow for incident tracking, resolution documentation, and SLA compliance.
- Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards.
- 4–10 years of hands-on experience in onsite IT support or end-user computing environments. Advanced proficiency in Windows, macOS, and mobile OS platforms (iOS / Android).
- Solid knowledge of networking fundamentals (Cisco / Meraki), AV systems, and VoIP technologies. Expertise in support platforms and tools including ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM solutions like Ivanti.
- Familiarity with IT asset management practices and frameworks such as ITIL.
- Strong interpersonal, communication, and documentation skills, with cultural sensitivity for regional users.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred. ITIL Foundation certification and prior exposure to VIP user support highly desirable.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.